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How do I cancel the account of someone who passed away?

We know what a difficult time this can be, so if you contact the bereavement team (bereavementteam@giffgaff.com) theyll do everything they can to help.

Include both the full name of the account holder and the giffgaff member name of their account (if you know it), the mobile phone number associated with their account and their registered address. Please also provide your own name, address and relationship to them, as well as a photocopy of their death certificate.

You’ll have the option of keeping the account or closing it down.

Email the team