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Why is my credit going down when I have a goodybag?

There are a few things that aren’t included in your goodybag. So it’s possible it could be one of the below. Check if you’ve been:

  • Making international calls
  • Sending picture messages (MMS)
  • Calling premium rate numbers

Or you may have run out of the goodybags data, minutes or texts. Check your usage in on your dashboard.

If youre stuck, ask our friendly giffgaff agents. Theyll respond within 24 hours and should be able to get to the bottom of this.

Did this solve your problem? If not, pop over to our friendly community for a quick response. Or ask one of our helpful agents for an answer within 24 hours.