Why is my credit going down when I have a goodybag?
There are a few things that aren’t included in your goodybag. So it’s possible it could be one of the below. Check if you’ve been:
- Making international calls
- Sending picture messages (MMS)
- Calling premium rate numbers
Or you may have run out of the goodybag’s data, minutes or texts. Check your usage in on your dashboard.
If you’re stuck, ask our friendly giffgaff agents. They’ll respond within 24 hours and should be able to get to the bottom of this.