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giffgaff Handset Warranties

This article helps explain the warranties that come with new and refurbished phones. The warranty periods vary by device, manufacturer and the type of handset purchased.

Please note: giffgaff warranties are specific to the member who ordered the phone and are not transferable.

New Handsets how to identify them & warranty information

All new handsets purchased from giffgaff come with a standard manufacturer backed warranty. This means that should your handset develop a fault (excluding accidental or water damage) you can either return the handset for a repair (if required & decided upon by the engineers) to giffgaff or the original manufacturer within the warranty period.

The warranty periods of your new handset can vary from 12-24 months (1-2 years) dependant on the manufacturer. Please see below for detailed information:

  • Alcatel:

Handset Warranty - 12 Months

Battery Warranty - 6 Months

Charger Warranty - 6 Months

Handsfree / Earphones Warranty (If included) - 6 Months

  • Apple:

Handset Warranty - 12 Months

Battery Warranty - 12 Months

Charger Warranty - 12 Months

Handsfree / Earphones Warranty (If included) - 12 Months

  • HTC:

Handset Warranty - 24 Months

Battery Warranty - 12 Months

Charger Warranty - 12 Months

Handsfree / Earphones Warranty (If included) - 12 Months

  • Huawei:

Handset Warranty - 24 Months

Battery Warranty - 6 Months

Charger Warranty - 6 Months

Handsfree / Earphones Warranty (If included) - 3 Months

  • LG:

Handset Warranty - 24 Months

Battery Warranty - 24 Months

Charger Warranty - 24 Months

Handsfree / Earphones Warranty (If included) - 24 Months

  • Motorola:

Handset Warranty - 12 Months

Battery Warranty - 6 Months

Charger Warranty - 6 Months

Handsfree / Earphones Warranty (If included) - 6 Months

  • Nokia:

Handset Warranty - *12-24 Months

Battery Warranty - 6-24 Months

Charger Warranty - 6 Months

Handsfree / Earphones Warranty (If included) - 6 Months

  • Samsung:

Handset Warranty - 24 Months

Battery Warranty - 12 Months

Charger Warranty - 12 Months

Handsfree / Earphones Warranty (If included) - 6 Months

  • Sony:

Handset Warranty - 24 Months

Battery Warranty - 12 Months

Charger Warranty - 12 Months

Handsfree / Earphones Warranty (If included) - 12 Months

* The warranty offered by Nokia can vary depending on the Nokia device and the type of batteries (user-replaceable/ non-user-replaceable). Please check the manufacturer website for more details.

New handsets can only be purchased from https://giffgaff.com/mobile-phones

Please note: You can also purchase refurbished handsets from this page but these are clearly marked as "Refurbished" for more information on these handsets please see the refurbished section below.

How does the warranty work for a new handset?

In the unfortunate event that your handset develops a fault, you can either return the handset to giffgaff using our returns process or you can send / take it to the manufactures local repair centre. Please note that the following will apply with regards to your warranty expiry date:

  • If my phone is repaired (but not replaced) WITHIN the first 30 days of purchase when will my warranty expire?

Your warranty will expire 12-24 months (dependant on the handset purchased, please see the table above for exact warranty periods) from the date of the repair (In effect your warranty period will start afresh).

  • If my phone is repaired (but not replaced) AFTER 30 days of your initial purchase date when will my warranty expire?

Your warranty will expire 12-24 months (dependant on the handset purchased, please see the table above for exact warranty periods) from the date of your original purchase.

  • If my phone is replaced WITHIN 30 days of purchase when will my warranty expire?

Your warranty will expire 12-24 months (dependant on the handset purchased, please see the table above for exact warranty periods) from the date the handset is replaced. (In effect your warranty period will start afresh)

  • If my handset is replaced AFTER 30 days of your initial purchase date when will my warranty expire?

Your warranty will expire 12-24 months (dependant on the handset purchased, please see the table above for exact warranty periods) from the date of your original purchase.

Refurbished handsets how to identify them & warranty information

All refurbished handsets purchased from giffgaff come with a standard 12 month (1 Year) giffgaff warranty.

You can purchase a giffgaff refurbished handset from here: https://giffgaff.com/mobile-phones these will be displayed as follows:

All refurbished phones are shipped in plain cardboard boxes and come with a USB data cable, for charging via PC or mains. Our refurbished phones are NOT supplied with a mains adaptor and are not supplied with additional software or a phone guide, (downloadable from manufacturers website).

How does the warranty work for a refurbished handset?

In the unfortunate event that your handset develops a fault, you can ONLY return the handset to giffgaff using our returns process. Your giffgaff warranty does NOT allow you to send it for repair with the manufacturer or any other repair centre.

Please note that the following will apply with regards to your warranty expiry date:

  • If my phone is repaired (but not replaced) WITHIN the first 30 days of purchase when will my warranty expire?

Your warranty will expire 12 months (1 Year) from the date of the repair (In effect your warranty period will start afresh).

  • If my phone is repaired (but not replaced) AFTER 30 days of your initial purchase date when will my warranty expire?

Your warranty will expire 12 months (1 Year) from the date of your original purchase.

  • If my phone is replaced WITHIN 30 days of purchase when will my warranty expire?

Your warranty will expire 12 months (1 Year) from the date the handset is replaced. (In effect your warranty period will start afresh)

  • If my handset is replaced AFTER 30 days of your initial purchase date when will my warranty expire?

Your warranty will expire 12 months (1 Year) from the date of your original purchase.

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