How do I cancel my giffgaff account?
Just turn off your recurring goodybag, if you have one. Your account will be automatically cancelled after 6 months of inactivity.
- To cancel your account and mobile number, you can request a STAC code which is valid for 30 days. Give the code to your new network and they’ll cancel the account for you
- If you want to keep your mobile number when leaving giffgaff, you'll need a PAC code. Give the code to your new network and they’ll cancel the account for you. And then bring over your number to their network
If you’re still stuck, ask our friendly community helpers. They’ll point you in the right direction.
- How do I cancel within 14 days of joining?
- How do I return a phone if I change my mind?
- How do I cancel a queued goodybag?