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I’m having problems roaming abroad

Hopefully one of these things can fix it.

  1. Try turning off your data. You can switch flight mode on and off again. Or restart your phone
  2. You may need to choose another network
  • Go to settings
  • Then go to mobile data/wireless networks
  • Find something like “Network selection”
  • Choose the network you want to be on

If you’re not sure how to do this on your specific phone, ask our friendly community helpers. Make sure to let them know what phone you’re using.

Did this solve your problem? If not, pop over to our friendly community for a quick response. Or ask one of our helpful agents for an answer within 24 hours.