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Inclusive and non-inclusive calls, texts and services

At giffgaff, we like to be honest, so we've put together a top-notch explanation about what is and isn't included in your goodybag's unlimited minutes and texts.

If you're not sure what number prefixes Jersey, Guernsey and the Isle of Man use, or if you want to check which exact number ranges aren't included in your goodybag, check the full list at the end of this article.

Inclusive calls, texts and services

All goodybags include unlimited minutes for the following calls:

  • standard UK landline numbers starting 01 and 02 (excluding Jersey, Guernsey and Isle of Man landline numbers, and various non-landline 01 and 02 numbers)
  • UK non-geographic numbers starting 03
  • standard UK mobile numbers starting 071075 and 077079 (excluding Jersey, Guernsey and Isle of Man mobile numbers, and various non-mobile 07 numbers)

All goodybags also include:

  • unlimited text messages to all standard UK landline and mobile numbers (excluding Jersey, Guernsey and Isle of Man landline and mobile numbers, and various non-landline 01 and 02 numbers and non-mobile 07 numbers)
  • an allowance of UK data
  • inclusive access to giffgaff voicemail on 443

giffgaff benefits

You also get a bunch more snazzy benefits while you're in the UK:

  • calls, video calls* and text messages to giffgaff mobile numbers are free (first 59 minutes of each call and each text is free as long as you have either topped up or bought a live goodybag using new credit within the last 93 days)
  • you can access the giffgaff website and the giffgaff community for free
  • calls to 101 Police non-emergency number are free
  • Facebook text updates are free.

* Note that this means video calls fulfilled over our network, not those using internet-based video calling services, such as WhatsApp, FaceTime, Instagram, or Facebook.

Free calls, texts, and other services

These are other services which should be free on all other networks, too:

  • calls to freephone numbers starting 080 are free
  • calls to 105 power cuts and blackouts emergency helpline number are free
  • calls to 111 and 119
  • NHS non-emergency number are free
  • calls to 112 and 999 emergency services are free
  • calls to helpline numbers starting 116 are free
  • calls received while you are in the UK are free
  • calls received while you are in the EU and selected destinations are free
  • receiving standard text messages is always free
  • receiving non-premium rate text messages from mobile shortcodes is free.

Non-inclusive calls, texts and services

Calls and texts to the following prefixes are NOT included in goodybags:

  • Calls and texts to Jersey, Guernsey and Isle of Man landline numbers
  • Calls and texts to Jersey, Guernsey and Isle of Man mobile numbers 
  • Calls and texts to non-landline 01 and 02 numbers
  • Calls and texts to non-mobile 07 numbers.

Calls and texts to the following premium prefixes are NOT included in goodybags:

  • Corporate numbers starting 055
  • VoIP numbers starting 056
  • Pager numbers starting 076
  • The Access Charge element for calls to numbers starting 084, 087, 090, 091, 098, 118
  • The Service Charge element for calls to numbers starting 084, 087, 090, 091, 098, 118.

The following services are NOT included in goodybags:

  • Speaking clock on 123
  • Calls to mobile shortcodes (however, a small number of these numbers are "free-to-caller")
  • Sending text messages to mobile shortcodes (however, a small number of these numbers are "free-to-sender").
  • Receiving premium text messages from mobile shortcodes
  • MMS (picture messaging)
  • Video calls
  • Calls and texts to non-UK numbers
  • Roaming charges while in Jersey, Guernsey and Isle of Man
  • Roaming charges while abroad*

* Members eligible for Roam Like At Home can use their goodybag in EU and selected destinations, at no extra cost. 

Prefix listings

The following lists are provided for your convenience.

Jersey, Guernsey and Isle of Man landline numbers:

  • 01481, 01534, 01624

Jersey, Guernsey and Isle of Man mobile numbers:

  • 074184, 074520, 074521, 074522, 074523, 074524, 074525, 074526, 074576, 075090, 075091, 075092, 075093, 075094, 075095, 075096, 075097, 076240, 076241, 076242, 076243, 076244, 076245, 076246, 076247, 076248, 076249, 077003, 077007, 077008, 077810, 077811, 077812, 077813, 077814, 077815, 077816, 077817, 077818, 077819, 077977, 077978, 077979, 078297, 078298, 078299, 078391, 078392, 078397, 078398, 079111, 079117, 079240, 079241, 079242, 079243, 079244, 079246, 079247, 079248, 079249, 079370, 079371, 079372, 079373, 079374, 079375, 079376, 079377, 079378, 079379

Non-landline 01 and 02 numbers:

  • These are numbers which are used for various automated and dial-through services. 0203505.

Non-mobile 07 numbers:

  • These are numbers which are used for various automated and dial-through services: 074060, 074061, 074062, 074063, 074064, 074065, 074066, 074067, 074068, 074069, 074171, 074172, 074176, 074177, 074179, 074181, 074182, 074185, 074186, 074188, 074390, 074391, 074410, 074411, 074412, 074414, 074415, 074417, 074418, 074515, 074516, 074517, 074574, 074577, 074578, 074579, 074582, 074583, 074584, 074588, 074653, 074655, 075200, 075201, 075203, 075204, 075205, 075207, 075208, 075209, 075370, 075373, 075375, 075376, 075377, 075590, 075591, 075592, 075593, 075595, 075597, 075598, 075599, 075710, 075718, 075890, 075891, 075892, 075893, 075898, 075899, 077001, 077442, 077443, 077444, 077445, 077446, 077447, 077448, 077449, 077530, 077552, 077553, 077554, 077555, 078220, 078221, 078222, 078224, 078225, 078226, 078227, 078229, 078644, 078727, 078730, 078744, 078745, 078922, 078925, 078930, 078931, 078933, 078938, 078939, 079112, 079118, 079245, 079780, 079781, 079784, 079785, 079786, 079787, 079789.

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