Internet APN settings guide
If your mobile data isn’t working, but calls and texts are, there may be an issue with your Access Point Name (APN) settings. Pop over and check them on your phone settings.
On iPhones and other Apple devices, you can find your APN settings in the Settings app under Mobile Data, Mobile Data Options, then Mobile Data Network.
On Android devices, they can usually be found in the Settings app under Mobile Networks/Networks, Mobile Network, then APNs. Make sure to tap the new button (it might be hidden in a menu behind three dots).
- APN: giffgaff.com
- Username: giffgaff
- Password: {Leave Blank}
- Proxy: {Leave Blank}
- MCC: 234
- MNC: 10
- APN protocol: IPv4
- APN roaming protocol: IPv4
- Authentication type: PAP or CHAP
Make sure not to confuse "Proxy" and "MMS proxy". The first one must be left blank and the value for MMS Proxy is "82.132.254.1".
On Android devices, make sure you press the three dots in the top right, then tap "Save" otherwise your changes might not be kept.
Related articles
- Why isn't my data working?
- MMS APN settings guide
- Why doesn't anything work?
- Video: How to set up your phone's internet settings
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