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I'm having problems with my monthly phone payment

Money worries are stressful. Thats why Klarna has a specially trained team to step in and help, should you run into any difficulties when it comes to meeting your repayments. Klarna’s customer services can find a solution that works best for you. You can contact their friendly team to chat 24/7 online or on the app.

If you bought your phone with RateSetter, you can manage your monthly phone loan payments from My giffgaff. Just log in and go to the "My repayments" section. From there, you will be able to manage the length of your loan, and make anticipated payments.

If you have any questions about your loan, contact our loan partner RateSetter. There are several ways to contact them:

  • Email: borrow@ratesetter.com
  • Phone: 020 3142 6226

Legal information

giffgaff Limited is authorised and regulated by the FCA (FRN 841488) and acts as a credit broker and not a lender, offering credit products provided by Klarna Bank AB (publ).

Credit offered subject to financial circumstances. Must be 18. T&Cs apply. Credit is provided by Klarna Bank AB, which is authorised and regulated by the Swedish Financial Services Authority, with limited supervision by the Financial Conduct Authority and Prudential Regulation Authority in the UK. Registered office: Sveavägen 46, 111 34 Stockholm, Sweden. Corporation ID number: 556737-0431.

General information about Klarna and the user terms per country can be found on klarna.com. Your personal data when using Klarna is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

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