Picture messages (MMS) aren’t working

There are a couple of things that might stop you from sending picture messages (MMS). You might have no credit. MMS are not included in our goodybags so you'll need to make sure you have at least 30p credit to send each picture message. You can check your credit balance over at my giffgaff, or by dialling *100#.

1. If you have credit, then it may be that your phone's APN settings are incorrect. Check out our APN settings guide for more info
2. If you still can't send MMS, for example you see a message like "service not activated on network", you'll need to have a chat with one of our giffgaff agents

Related articles

• MMS APN settings guide
• Why doesn't anything work?

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