I’m having problems with my 2-step verification code
I didn't receive the SMS verification code
- Wait two minutes, and then click “resend code”
- If your phone is turned off, has no signal, or is on “flight mode” you may not receive a text
- If the above doesn’t work, you might need to reset your phone
- If that fails, get in touch with our handy agents who’ll be happy to help
I need my PAC code but the 6 digit code isn't working
If you're trying to get a PAC code and your 6 digit authentication code isn't coming through, text ‘PAC’ to 65075 from your giffgaff number and we'll send it to you directly, via SMS.
Why doesn't my verification code work?
- Check you’ve entered the right code
- If the code is correct, get in touch with our handy agents
I don’t have access to my phone right now
- We’ve also sent the code to the email registered to your giffgaff account
- If you can't check your email right now, get in touch with our super handy agents who will be happy to help