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I’m having problems with my 2-step verification code

I didn't receive the SMS verification code

  1. Wait two minutes, and then click “resend code”
  2. If your phone is turned off, has no signal, or is on “flight mode” you may not receive a text
  3. If the above doesn’t work, you might need to reset your phone
  4. If that fails, get in touch with our handy agents who’ll be happy to help

I need my PAC code but the code isn't working

If you're trying to get a PAC code and your authentication code isn't coming through, text PAC to 65075 from your giffgaff number and we'll send it to you directly, via SMS.

Why doesn't my verification code work?

  1. Check you’ve entered the right code
  2. If the code is correct, get in touch with our handy agents

I don’t have access to my phone right now

  1. We’ve also sent the code to the email registered to your giffgaff account
  2. If you can't check your email right now, get in touch with our super handy agents who will be happy to help

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