How do I return a faulty phone or get it repaired?
We’re sorry to hear there’s a problem. We want to sort out any issues as quickly as possible.
- Make sure you include everything that came with your phone
- Pop over to My order history
- Click on “View details” to find the “Return phone” button
Then just follow the instructions.
If you’re stuck, ask our friendly community helpers. They’ll give you some great pointers.
- How do I return my phone if I change my mind?
- What happens if I send my phone to giffgaff for repair outside the warranty period?
- What warranty does my phone come with?