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Selling your phone - The step by step guide to getting your quote and sell order

We're always looking to offer new and exciting services to our members and since we sell phones to our members, why not offer a fair price for their old phones? So we've partnered up with the awesome folks at Ingram who know all there is to know about recycling phones. Now we can offer you the best experience possible if you want to sell your old phone. You can visit our sell my phone page, here.

Below we have listed the process in a few simple steps to make your journey smoother.

STEP 1: Search for your phone, or enter your IMEI Number

Searching for your handset couldn't be easier. Simply enter the name of your handset model to view a list of relevant handsets. Click on your model from the list to receive a rough quote.

The most accurate way to get a quote, is to use your handset's IMEI number. The IMEI number is a unique number given to all mobile phones and tablets, that can be used to identify the phone. If you enter *#06# your clever phone will make the 15 digit IMEI number magically appear on the screen.

Phone not turning on, or screen not working? Some phones let you remove their case, and will sometimes have the IMEI number written under the battery.

Alternatively, it may be written on the SIM holder or the back of your handset. This depends on the phone make/model.

At the moment we are only able to accept specific phone models. If you're phone isn't on the list, it means we can't offer you a price for it at this time.

STEP 2: Grading your phone

We'd hate to disappoint you, so be sure to answer the questions as accurately as possible. On receipt of your handset our partner, Ingram, will fully inspect and test your phone BEFORE the final offer for your handset is emailed to you. Any inaccurate or incorrect information may increase/decrease the value of your handset.

You'll be asked:

  • Which network is your phone locked to
  • If your phone is physically damaged or not. General wear and tear is fine, but cracks, buttons missing/broken, or damage to the screen may decrease your phone's value
  • If your phone is fully functional or not. Does your phone charge, make calls/texts and have a fully working screen, camera etc?
  • If your device is water damaged
  • If all accounts are removed from your phone. Note: If you're selling an iPhone, you'll need to remove your iCloud account before you can sell your phone.

For instruction on how to remove an iCloud or Google account from your phone, please follow the instructions here

If your happy with the information you have provided select the "Checkout now" button.

STEP 3: Create an account/log in

To sell your phone with giffgaff, you'll need to create an account. Note: This is separate from your My giffgaff account.

Simply fill in your personal details and address and click the "Create account" button.

If you've already created an account, click the "Log in" button and enter your email and password.

STEP 4: Select a payment method

You'll now have two options to receive your payment.

Option 1. Bank transfer

To send the money right to your bank account, enter:

  • Account holder's name
  • Account number
  • Sort code

Once you've entered your details, click the "Continue" button. Note: Please check that all the details are correct before pressing the confirm button.

Option 2. PayPal

To send money to your PayPal account, simply enter your PayPal email address and click the "Continue" button.

STEP 5: Review and choose delivery method

You'll now have a screen where you can review your phone's details, payment method and your address. If you're unhappy, you can click the back button on your browser to edit any options you need to.

On this page you'll also see two options to send your phone to us. If you're happy with your quote and details, choose one of the following options.

Option 1. Quicker freepost

This option is faster. You'll get a freepost label, which you can print out at home. Pop your phone in a secure package and stick the freepost label to the outside of the box. Easy peasy.

Option 2. Post

If you don't have access to a printer, choose this option and we'll send you special packaging free of charge. Simply pop your phone into the package and take it to your local Post Office. Simple.

Note: You don't need include extra accessories, such as chargers or headphones. But you can include them if you'd like to get them off your hands. However, you won't receive any extra money if you do.

Once you've chosen your delivery option, click "Continue".

STEP 6: Trade-in confirmation

Woohoo. You've now secured a quote, based on the information you've provided. Nice one.

You'll receive an on-screen trade-in confirmation status and an order reference number. You'll also receive a confirmation of your order via email within a few minutes of your order to sell.

You can now track the full progress of your order from your account on the Sell my phone site.

Note: Be sure to keep a note of your order reference number. You'll need it should you contact us about your quote for any reason.

Did this solve your problem? If not, pop over to our friendly community for a quick response. Or ask one of our helpful agents for an answer within 24 hours.