What’s giffgaff doing about coronavirus (Covid-19)
Last updated 10/8/2020
What's giffgaff doing for people struggling?
If you can’t leave the house to buy a giffgaff voucher, or if you’re struggling to get a goodybag or credit for other reasons related to Covid-19, get in touch with our agents.
Can I help?
Absolutely. Visit our goodybank page where you can donate to help struggling members and the wider community.
NHS Covid-19 helpline: 119
The NHS has set up a test and trace helpline for members of the public who want to apply for a Coronavirus test.
If you have symptoms of Covid-19, you can order a test at nhs.uk/coronavirus, or call 119 if you have no Internet access.
Calls to 119 from giffgaff numbers are free of charge.
Support for NHS frontline staff
We're helping NHS frontline staff stay connected, without worrying about extra charges.
If you’re an NHS frontline staff member and need more data to carry out your work, talk to your manager about how to sign up. The NHS are helping us identify frontline staff in need of this support and they’ll share the details of members who sign up with us. For more information about how to register for this initiative visit: https://www.nhsbsa.nhs.uk/NHS-data-offer.
Once we receive the details of registered members, it’ll take one working day for us to upgrade those accounts. You’ll get a text message when it’s live. As long as you have an active goodybag you won't need to do anything. If you’ve already registered with the NHS but only use credit, then you’ll need to buy a goodybag first. Any will work, the cheapest one is £6.
Just a heads up. Your data usage on your account dashboard will appear to be frozen once this is up and running. Don’t worry, this is due to the tech magic we're implementing in the background.
We’re offering this initiative for eligible NHS members until 31 October, and the allowances will be valid for another month after that. Full FAQs and terms and conditions are here.
- DPD pickup for phone orders is only possible at some pickup points. Check out the DPD shop finder to see pickup points in your area
- Phone loan support. Our phone loan partner, RateSetter, has been getting more calls than usual. For non-urgent support about your phone loan, try their email support service. Or learn more on the RateSetter website
How is giffgaff affected?
As a mobile network that’s mainly online, we’ll continue to operate largely as usual. Our community and agent teams are available for anyone who needs support keeping their phone working. We’ve also asked all staff to work from home wherever possible, so we can continue to make sure giffgaff is working as you expect and fix any issues that come up.
Websites that don’t use any data
We’ve made NHS websites completely free on our network, along with a few others. We’ll review this list as we go to keep it relevant:
How else can giffgaff help?
Now as much as ever, a sense of community is important. Our community and social channels (Facebook, Instagram, Twitter) are always open for all kinds of discussion and chat. Whether you’re a giffgaff member or not, you’re always welcome to jump on and have a bit of a chinwag with others in similar situations.
Remember, you’re in control of your plan with giffgaff. So based on your needs and changes in circumstances, you can choose the plan that is right for you in My giffgaff.
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