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What’s giffgaff doing about coronavirus (Covid-19)

Last updated 6/11/2020

What's giffgaff doing for people struggling?

If you cant leave the house to buy a giffgaff voucher, or if youre struggling to get a goodybag or credit for other reasons related to Covid-19, get in touch with our agents.

Can I help?

Absolutely. Visit our goodybank page where you can donate to help struggling members and the wider community.

NHS Covid-19 helpline: 119

The NHS has set up a test and trace helpline for members of the public who want to apply for a Coronavirus test.

If you have symptoms of Covid-19, you can order a test at nhs.uk/coronavirus, or call 119 if you have no Internet access.

Calls to 119 from giffgaff numbers are free of charge.

Reduced services

How is giffgaff affected?

As a mobile network that’s mainly online, we’ll continue to operate largely as usual. Our community and agent teams are available for anyone who needs support keeping their phone working. We’ve also asked all staff to work from home wherever possible, so we can continue to make sure giffgaff is working as you expect and fix any issues that come up.

Websites that don’t use any data

We’ve made NHS websites completely free on our network, along with a few others. We’ll review this list as we go to keep it relevant:

Citizens Advice

Money Advice Service

Samaritans

Young Minds

Mind Out

Age UK

The Silver Line

Alzheimer's Society

Macmillan

Asthma UK

British Heart Foundation

Diabetes UK

Scope

Victim Support

Rape Crisis

The Survivors Trust

Male Survivors Partnership

Refuge and the National Domestic Abuse Helpline

Women’s Aid and Welsh Women’s Aid

NSPCC

Calling hospital 087 numbers

From 5 November 2020 if you call 087 numbers owned by Hospedia, the access charge will be free when calling from a giffgaff SIM. These numbers are used to access the bedside telephones found in some hospitals around the UK.

Usually, if a member calls these numbers they will incur two separate costs, giffgaff’s access charge and Hospedia’s service charge. We’ve made our access charge free so members will only pay the service charge and the cost of the call.

How else can giffgaff help?

Now as much as ever, a sense of community is important. Our community and social channels (Facebook, Instagram, Twitter) are always open for all kinds of discussion and chat. Whether youre a giffgaff member or not, youre always welcome to jump on and have a bit of a chinwag with others in similar situations.

Remember, you’re in control of your plan with giffgaff. So based on your needs and changes in circumstances, you can choose the plan that is right for you in My giffgaff.

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