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What’s giffgaff doing about coronavirus (Covid-19)

Last updated 10/8/2020

What's giffgaff doing for people struggling?

If you cant leave the house to buy a giffgaff voucher, or if youre struggling to get a goodybag or credit for other reasons related to Covid-19, get in touch with our agents.

Can I help?

Absolutely. Visit our goodybank page where you can donate to help struggling members and the wider community.

NHS Covid-19 helpline: 119

The NHS has set up a test and trace helpline for members of the public who want to apply for a Coronavirus test.

If you have symptoms of Covid-19, you can order a test at nhs.uk/coronavirus, or call 119 if you have no Internet access.

Calls to 119 from giffgaff numbers are free of charge.

Support for NHS frontline staff

We're helping NHS frontline staff stay connected, without worrying about extra charges.

If youre an NHS frontline staff member and need more data to carry out your work, talk to your manager about how to sign up. The NHS are helping us identify frontline staff in need of this support and theyll share the details of members who sign up with us. For more information about how to register for this initiative visit: https://www.nhsbsa.nhs.uk/NHS-data-offer.

Once we receive the details of registered members, it’ll take one working day for us to upgrade those accounts. You’ll get a text message when it’s live. As long as you have an active goodybag you won't need to do anything. If you’ve already registered with the NHS but only use credit, then you’ll need to buy a goodybag first. Any will work, the cheapest one is £6.

Just a heads up. Your data usage on your account dashboard will appear to be frozen once this is up and running. Don’t worry, this is due to the tech magic we're implementing in the background.

Were offering this initiative for eligible NHS members until 31 October, and the allowances will be valid for another month after that. Full FAQs and terms and conditions are here.

Reduced services

How is giffgaff affected?

As a mobile network that’s mainly online, we’ll continue to operate largely as usual. Our community and agent teams are available for anyone who needs support keeping their phone working. We’ve also asked all staff to work from home wherever possible, so we can continue to make sure giffgaff is working as you expect and fix any issues that come up.

Websites that don’t use any data

We’ve made NHS websites completely free on our network, along with a few others. We’ll review this list as we go to keep it relevant:

Citizens Advice

Money Advice Service

Samaritans

Young Minds

Mind Out

Age UK

The Silver Line

Alzheimer's Society

Macmillan

Asthma UK

British Heart Foundation

Diabetes UK

Scope

Victim Support

Rape Crisis

The Survivors Trust

Male Survivors Partnership

Refuge and the National Domestic Abuse Helpline

Women’s Aid and Welsh Women’s Aid

NSPCC

How else can giffgaff help?

Now as much as ever, a sense of community is important. Our community and social channels (Facebook, Instagram, Twitter) are always open for all kinds of discussion and chat. Whether youre a giffgaff member or not, youre always welcome to jump on and have a bit of a chinwag with others in similar situations.

Remember, you’re in control of your plan with giffgaff. So based on your needs and changes in circumstances, you can choose the plan that is right for you in My giffgaff.

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