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What’s giffgaff doing about coronavirus (Covid-19)

Last updated 19/5/2020

What's giffgaff doing for people struggling?

If you’re stuck in the EU and worried about staying connected, get in touch with our agents and we’ll see what we can do.

If you cant leave the house to buy a giffgaff voucher, or if youre struggling to get a goodybag or credit for other reasons related to Covid-19, get in touch with our agents.

Can I help?

Absolutely. Visit our goodybank page where you can donate to help struggling members and the wider community.

Support for NHS frontline staff

We're helping NHS frontline staff stay connected, without worrying about extra charges.

If you’re an NHS frontline staff member and need more data to carry out your work, talk to your manager about how to sign up. The NHS are helping us identify frontline staff in need of this support and they’ll share the details of members who sign up with us.

Once we receive the details of registered members, it’ll take one working day for us to upgrade those accounts. You’ll get a text message when it’s live. As long as you have an active goodybag you won't need to do anything. If you’ve already registered with the NHS but only use credit, then you’ll need to buy a goodybag first. Any will work, the cheapest one is £6.

Just a heads up. Your data usage on your account dashboard will appear to be frozen once this is up and running. Don’t worry, this is due to the tech magic we're implementing in the background.

Were offering this initiative for eligible NHS members until 30 June, and the allowances will be valid for another month after that. Full FAQs and terms and conditions are here.

Reduced services

  • No Saturday SIM deliveries. Royal Mail has temporarily paused Saturday deliveries. So for now, SIMs will only be delivered Monday-Friday
  • DPD pickup for phone orders is paused. For now, phones can only be delivered to your billing address. If you chose to have a phone delivered to a local pickup point before this was paused, contact that store directly to see if they're still operating
  • SIMs in shops. Some shops will be closed, others won’t be able to restock. If you need a SIM today Tesco shops may have stock as they use a different system to restock
  • International SIM delivery. We’ve had to pause sending SIM cards to the following destinations until we know that they can get through safely: Azerbaijan, Mauritius and Tanzania
  • Phone loan support. Our phone loan partner, RateSetter, has been getting more calls than usual. For non-urgent support about your phone loan, try their email support service. Or learn more on the RateSetter website.

How is giffgaff affected?

As a mobile network that’s mainly online, we’ll continue to operate largely as usual. Our community and agent teams are available for anyone who needs support keeping their phone working. We’ve also asked all staff to work from home wherever possible, so we can continue to make sure giffgaff is working as you expect and fix any issues that come up.

Websites that don’t use any data

We’ve made NHS websites completely free on our network, along with a few others. We’ll review this list as we go to keep it relevant:

Citizens Advice

Money Advice Service

Samaritans

Young Minds

Mind Out

Age UK

The Silver Line

Alzheimer's Society

Macmillan

Asthma UK

British Heart Foundation

Diabetes UK

Scope

How else can giffgaff help?

Now as much as ever, a sense of community is important. Our community and social channels (Facebook, Instagram, Twitter) are always open for all kinds of discussion and chat. Whether youre a giffgaff member or not, youre always welcome to jump on and have a bit of a chinwag with others in similar situations.

Remember, you’re in control of your plan with giffgaff. So based on your needs and changes in circumstances, you can choose the plan that is right for you in My giffgaff.

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