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Why can’t I send a text?

There’s a few reasons why you can’t send a text.

  1. You might have run out of texts in your goodybag. Or have no credit. Pop over to my giffgaff to check your goodybag or credit balance.
  2. Check the network status and coverage in your area. There could be issues with a mast or poor coverage affecting your connection.
  3. Try turning your phone off and on again. Frustratingly, sometimes that’s all it takes.
  4. If you've just joined, it can take 30 minutes to finish getting you connected. In rare cases it's taken as long as 24 hours.

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