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Why was my payback not credited to my Paypal account?

Payback is paid out in June and December each year and credited in cash to the PayPal account of the members who selected this method. There are three possible reasons why your payback points were not credited to your PayPal account on the expected date.

The selection was not made in time

Towards the end off each payback period, giffgaff will announce the key dates by which you have to indicate how you wish to take your payback points. If you fail to make your choice by the deadline given in the announcement then your points will not be paid out.

Unclaimed points from the payback period that's just ended will roll over to the next/current period. Unclaimed points from a previous payback period will be cancelled and you will lose out. Cancelled points cannot be recovered.

Please remember that payback will only rollover once. If you miss this the second time round your points will be cancelled and lost forever.

Do you have access to your PayPal account?

It sounds silly, however one common mistake in other payback periods was that member's gave us a PayPal address to pay out to that they later discovered they couldn't access for some reason.

We have now introduced a new verification method that should stop this and it requires you to verify your PayPal account.

To verify your PayPal account just go to your Payback page and click on 'choose cash' you will then be re-directed to the PayPal site were you must login and verify your account. You must click on 'Agree' to proceed.

To choose your Payback method just follow this link https://giffgaff.com/profile/choose-payback-method

The PayPal payment has not been accepted

There are several reasons why you may be asked to accept or refuse a payment that was sent to you, here are the most common reasons;

You've received a payment in a currency you do not hold

The payment will show as 'Unclaimed'. If you 'Accept' the payment you will be given three options:

  • Accept the payment and convert it to your primary balance currency (usually British pounds).
  • Accept the payment and open a secondary balance in that currency.
  • Decline the payment and return it to the sender.

You've received a payment but you don't have a bank account or card linked to your account

After having linked your bank account to PayPal, you need to confirm that you are its owner.

Follow the instructions from PayPal's Self Help page.

Note that once one payment is accepted, all future payments will automatically be accepted.