Which 2018 Best Mobile network provider awarduSwitch.com Winner 2017 - Network of the yearMoney super market best in class SIM only

How do I use WiFi Extra hotspots or get WiFi on the London Underground?

It's easy. You just need to download the giffgaff app and switch on WiFi Extra. And you need to be using a giffgaff SIM of course.

  1. Download the latest version of the giffgaff app for your phone
  2. Open the menu and choose “WiFi Extra”
  3. Either “Install WiFi Extra settings” (on iOS) toggle the button to “On” (on Android)

The settings will be installed to your phone and will mean that future connection should be seamless.

WiFi on the London Underground is provided by Virgin Media. We’ve also teamed up with O2 to provide access to around 8,000 secure hotspots around the UK. Both of these are absolutely free, and you can opt in and out as you wish.

Did this solve your problem? If not, pop over to our friendly community for a quick response. Or ask one of our helpful agents for an answer within 24 hours.