Guides

• What’s giffgaff doing about coronavirus (Covid-19)
• Policy to manage illegitimate SMS usage
• Special Charges Code of Practice
• Returning your phone within 21 days of receipt - Changing your mind
• Traffic Flow Policy
• giffgaff Traffic Management Key Facts Indicator
• Tethering policy
• How to return a faulty phone within the first 30 days of receipt
• Returning a faulty handset for repair after 30 days of receipt
• giffgaff Handset Warranties
• Using your mobile abroad
• Inclusive and non-inclusive calls, texts and services