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Calls & Internet

Coverage

Are calls/texts included in a goodybag?

Our goodybags come packed with standard calls and texts (as well as 4G data), but there are some other services that aren't included. You'll need to buy top-up credit for any of the following:

Buy top-up credit

Is there a coverage problem?

If you're having trouble sending or receiving calls and/or texts, you might want to check the coverage in your area.

Check coverage

If the coverage is OK in your area, the problem could be caused by a faulty phone or SIM.

Learn more about having no signal

Ask an agent about issues with calls

Ask an agent about issues with texts

Free calls & texts to other giffgaff numbers

Calls and texts from one giffgaff number to another are free. Woohoo. Just as long as you top up or buy a goodybag every 3 months.

Learn more about free calls & texts to giffgaff numbers

Can I restrict calls from my phone?

You certainly can, yes. To manage your phone usage you can block certain types of calls and texts (e.g. international, premium, etc.). Click below to update your call services.

Just FYI, you can't update your call services betweem 9.30pm and 4.30am.

Manage my calls

Learn more about managing your calls

How do I deal nuisance calls?

If you're receiving unwanted calls and you want to stop them, there are a number of things you can do. Click below to read our guide to dealing with nuisance calls.

Guide to dealing with nuisance calls

Ask an agent about nuisance calls

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The Knowledge base

Find more FAQs in our Knowledge base