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Calls & Internet

Setting up your Internet connection

When you are using your SIM card for the first time, we'll automatically set up your phone so you're able to use Internet and MMS straight away. If this does not work, you can change the APN settings manually. Instructions may differ from one phone to another.

Generic instructions (for all phones)

Find the settings for your phone

Ask an agent about an issue with your Internet connection

Illegitimate usage

When we see that a member appears to be using their giffgaff SIM against the Terms and Conditions of their goodybag, we may suspend their Internet connection temporarily. Illegitimate usage includes using an Always On goodybag in a tablet, dongle or for tethering once usage exceeds the full speed allowance. Or using an unlimited data goodybag in a tablet, dongle or for tethering anytime.

Learn more about illegitimate usage

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The Knowledge base

Find more FAQs in our Knowledge base