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Calls and Internet

Setting up your Internet connection

When you are using your SIM card for the first time, we'll automatically set up your phone so you're able to use Internet and MMS straight away. If this does not work, you can change the APN settings manually. Instructions may differ from one phone to another.

Generic instructions (for all phones)

Find the settings for your phone

Ask an agent about an issue with your Internet connection

Illegitimate usage

When we identify an illegitimate usage with a giffgaff SIM card, we may suspend your Internet connection temporarily. Illegitimate usage includes using a goodybag in a tablet or dongle or tethering with a goodybag with unlimited internet.

Learn more about illegitimate usage

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The Knowledge base

Find more FAQs in our Knowledge base