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Calls & Internet

Internet & data

How do I set up Internet on my phone?

When using your giffgaff SIM card for the first time, we'll automatically set up your phone so you can use Internet straight away.

If necessary, you can manually change your APN settings.

Instructions differ from one phone to another:

Find the settings for your phone

Generic instructions (for all phones)

Ask an agent about an issue with your Internet connection

Illegitimate data usage

When we see that a member appears to be using their giffgaff SIM against the Terms and Conditions of their goodybag, we may suspend their Internet connection temporarily.

Illegitimate usage includes using an Always On goodybag with a tablet or dongle, or for tethering once usage exceeds the full speed allowance.

Learn more about illegitimate usage

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The Knowledge base

Find more FAQs in our Knowledge base