How to block your SIM and phone
If you happen to lose your SIM card and/or phone, you will need to let us know so we can block them. The Lost and stolen page guides you through the most appropriate solution for each situation.
Unbar your phone
If you recover a device that you asked to bar, you can ask an agent to unbar it. They will need its IMEI number, make sure to have it with you when you contact them (key in *#06# on your phone to display its IMEI). It is also possible to unbar a SIM card which has been temporarily barred.
If you lose your phone, we will be happy to help you provide your insurer with a proof of usage.