Skip to content

SIM & number

Ordering your first SIM

You can order your free giffgaff SIM from our order page. Our awesomely-designed triple SIM means that it will fit any phone, whether you need a standard, micro or nano SIM.

Once you’ve ordered your new SIM it will be delivered within 2 business days.

Learn more about joining giffgaff

Delivery of your SIM Card

If you still haven't received your SIM after 3 business days, please double check the delivery address you gave us. If it's incorrect, simply reorder a new SIM.

If your address is correct, contact an agent about your order. Make sure to give them with as much information as possible, including your full address.

Ask an agent about a SIM you ordered yourself

Ask an agent about a SIM ordered by someone else

In the meantime

While you're waiting for your SIM card to arrive, make yourself at home and find out more about giffgaff. Check our friendly members in our Community. And get clued up with our guide to your first steps with giffgaff.

Search for answers

Ask the Community

Having trouble finding the right answer? Sign into your my giffgaff account and ask the community a question. Don't be shy.

Ask a question to the Community

The Knowledge base

Find more FAQs in our Knowledge base