Why do I need top-up credit?
The following services aren't included in our plans, so you'll need top-up credit to use them:
- Using your phone outside the EU and selected destinations.
- Calling international numbers
- MMS (picture messages)
- Calling premium numbers
How do I check my top-up credit?
You can see the balance of your top-up credit by logging into your My giffgaff account. You'll also be able to see how much of your current plan you've used (if you have one).
Alternatively, use the following shortcodes from your phone:
- Dial *100# to check your top-up credit
- Dial *100*7# to check your plan
How and when will I be charged?
If you have an active goodybag you'll only be charged for the services listed above, or for any usage when you don’t have an active plan (goodybag or gigabag).If you don't have an active goodybag, you'll be charged for any data, calls or texts usage according to our pay as you go prices.
Data usage is charged per megabyte (MB) and calls are charged per minute.