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Top-up & balance

Your balance

You can check your balance on the website by logging in My giffgaff. You can also check it from your phone by keying in *100# (for airtime credit) or *100*7# (for goodybags). Other useful shortcodes are available.

Learn more about your balance

Charges not included in goodybags

Some specific usage is not included in goodybags, and you need airtime credit to use it. This usage includes calling abroad, calling from abroad, MMS and special numbers.

Ask an agent about charges

Understanding your allowance

goodybag and gigabag allowances are easy: calls are counted per minute (when the minute starts) and data usage is counted per MB.

Ask an agent about your goodybag allowance

Ask an agent about your gigabag allowance

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The Knowledge base

Find more FAQs in our Knowledge base