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The return policy

When you are buying a phone off giffgaff, you can return it within 14 days following the receipt of the phone if you changed your mind or 30 calendar days if it is faulty. Please refer to the Return policy for further details about your right to cancel and your right to reject.

How to return your phone when you change your mind

How to return your phone when it is faulty

Ask the agents about the phone you returned

Book your return

To return your phone, please use the online booking form. Go to the My orders section. Select the phone you wish to return and follow the on-screen instructions.

You'll be able to print a postage label, use it to send your phone back free of charge. Please note that this postage option does not cover for damages or for the loss of the parcel, nor provide you with delivery tracking.

You will be able to track the status of your return in the same section of the website once it is received by the return centre.

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The Knowledge Base

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