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Roaming with giffgaff

Using your phone abroad

Our plans can be used in the EU and selected destinations just like you use them at home and at no extra cost.*

If you opt to pay as you go and use credit instead, data, calls and texts will be charged at our pay as you go UK rates while you roam in the EU. Bring on the sunshine.

If you’re travelling outside the EU and selected destinations, check out our roaming costs below. You’ll have to add credit to your account to use your phone as normal. Happy travels.

*Our £20 and £25 goodybags do have a roaming cap, but only after you’ve used 20 GB.


Included in your plan

Data
Calls
(Making calls within the EU and selected destinations)
Texts
(Sending texts within the EU and selected destinations)

With Always On and our £20 goodybag after you’ve used 20 GB of data you’ll be charged at 0.46p/MB while roaming in the EU and selected destinations.

Add credit to your account to enjoy exploring the world.

Pay as you go prices

Data 5p per MB
Calls
(Making calls within the EU and selected destinations)
15p per minute
Texts
(Sending texts within the EU and selected destinations)
5p per text
Keep me with you

Included in your plan

Data
Calls
(Making calls within the EU and selected destinations)
Texts
(Sending texts within the EU and selected destinations)

With Always On and our £20 goodybag after you’ve used 20 GB of data you’ll be charged at 0.46p/MB while roaming in the EU and selected destinations.

Add credit to your account to enjoy exploring the world.

Pay as you go prices

Data 4.16p per MB
Calls
(Making calls within the EU and selected destinations)
12.5p per minute
Texts
(Sending texts within the EU and selected destinations)
4.16p per text
Keep me with you
Add credit to your account to enjoy exploring the world.

Roaming prices

Data £5 per MB
Calls & voicemail (charged in per second increments after first 30 seconds) £1 per minute
Receiving calls (charged in per minute increments) £1 per minute
Sending texts 30p per text
Receiving texts Free
Picture messages (MMS) to a UK/EU mobile 16p per MMS
Picture messages (MMS) to any other mobile 24p per MMS
Keep me with you
Add credit to your account to enjoy exploring the world.

Roaming prices

Data 20p per MB
Calls & voicemail (charged in per second increments after first 30 seconds) £1 per minute
Receiving calls (charged in per minute increments) £1 per minute
Sending texts 30p per text
Receiving texts Free
Picture messages (MMS) to a UK/EU mobile 16p per MMS
Picture messages (MMS) to any other mobile 24p per MMS
Keep me with you
Add credit to your account to enjoy exploring the world.

Roaming prices

Data 20p per MB
Calls & voicemail within the EU and selected destinations (charged in per second increments after first 30 seconds) 15p per minute
Receiving calls (charged in per minute increments) Free per minute
Sending texts within the EU and selected destinations 5p per text
Receiving texts Free
Picture messages (MMS) to a UK mobile 16p per MMS
Picture messages (MMS) to any other mobile 24p per MMS
Keep me with you

Roaming coverage cannot be guaranteed in this destination, and some services may not be available. More info

Making a phone call or sending a text from this country to another country that falls outside the EU and selected destination will cost £1 per minute and 30p/text. (VAT and relevant taxes are included in the pricing where applicable).

Making a phone call or sending a text from this country to another country that falls outside the EU and selected destination will cost £1 per minute and 30p/text. (VAT and relevant taxes are included in the pricing where applicable).


FAQs

Roaming is being able to use your phone outside the UK to make calls, receive texts and stay connected to your friends and family by sending and receiving data.
Yes. You can roam in the EU and selected destinations. This means that making calls, sending texts or receiving data will work just like they do in the UK. If you use up all your goodybag’s data while roaming, you’ll be charged our standard pay as you go rates. Well, unless you’re on our £20 or £25 Always On goodybags. They work slightly differently.

When it comes to the £25 Always On goodybag, after you use up 20 GB of full speed 4G data you’ll be charged 0.46p/MB.

In the case of our £20 goodybag you get 40 GB of data in total, 20 GB of which can be used while roaming in the EU and selected destinations. If you use up your roaming allowance, you’ll then be charged 0.46p/MB. If you use up your UK allowance as well (so all 40 GB of that goodybag’s data) you’ll then be charged our standard pay as you go rates.

For a detailed explanation head over here, we’ve a whole page dedicated to it. Generally speaking, these obligations require your use of our services to be for private, personal, and non-commercial purposes. Also, keep in mind that when we refer to fair usage we’re referring to goodybag use and not how you use your credit balance.

Inclusive roaming is created for giffgaff members who typically reside in the UK, and is ideal for short trips to other places in the EU.

The vast majority of our members will be eligible without needing to do anything extra, but if you don’t meet the necessary criteria, or go against our fair usage guidelines, then inclusive roaming may be switched off. You’ll still be able to use your phone in the EU if you have credit, but you'll be charged 3.2p/minute, 1p/text, 0.46p/MB. If you don’t meet the criteria or go against our fair usage guidelines and have a goodybag but no credit, you won’t be able to use our service in the EU.

To make things easy, we automatically turn on EU roaming when you buy a goodybag. However, if we can’t see any recent UK usage, we’ll send you an email and SMS asking for proof of residency in the UK. You must give this to us within 14 days, to ensure you remain eligible and your inclusive roaming stays turned on. You can submit various documents as proof of UK residency. Find out more.

If you fail to submit such evidence, you’ll receive an email advising you of your impending ineligibility for inclusive roaming and an SMS shortly thereafter confirming your inclusive roaming has been switched off. If you submit the required bits at a later stage, (or if we see evidence of UK usage) your inclusive roaming will be turned on again.

Just head to giffgaff.com/buy, it’s free to access no matter where in the world you are, even if you’ve run out of credit or your goodybag’s expired.
Roaming charges can build up. If you're worried, we recommend switching your phone to flight mode or turning off roaming when outside the EU and selected destinations. More on roaming settings.
Just punch in *100# on your phone, and we’ll show you how much credit you have left. It’s free of charge.

Here is a list of countries where roaming is included as part of the giffgaff service

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden

That means you won’t be able to roam in that country, as we don’t have any roaming agreements in that destination.
If you're near a national border your phone may pick up on signals from across it. If that happens you'll be charged as if you were roaming in that nearby country or territory.
Picking up service in any of the listed countries is dependent on third party contracts and is not guaranteed. Some places are served by networks from other countries and are charged at the price of the network location.

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