Roaming with giffgaff
Using your phone abroad
Our plans, we call them goodybags, include data, minutes and texts to all the countries in the EU and selected destinations. So you can do all the things you would at home, but without any extra cost. The same goes for our Pay as you go prices as well. Bring on the sunshine.
Travelling outside the EU and selected destinations? Add credit to your account to keep using data, minutes and texts and enjoy chasing the sun.
FAQs
Inclusive roaming is created for giffgaff members who typically reside in the UK, and is ideal for short trips to other places in the EU.
The vast majority of our members will be eligible without needing to do anything different, but if you don’t meet the necessary criteria, or go against our fair usage guidelines, then inclusive roaming may be switched off. You’ll still be able to use your phone in the EU if you have credit, but you'll be charged 3.2p/minute, 1p/text, 0.47p/MB. If you have a goodybag but no credit, you’ll not be able to use our service in the EU.
To make things easy, we automatically turn on EU roaming when you buy a goodybag. However, if we can’t see any recent UK usage, we’ll send you an email and SMS asking for proof of residency in the UK. You must give this to us within 14 days, to ensure you remain eligible and your inclusive roaming stays turned on. You can submit various documents as proof of UK residency. Find out more
If you fail to submit such evidence, you’ll receive an email advising you of your impending ineligibility for inclusive roaming and an SMS shortly thereafter confirming your inclusive roaming has been switched off. If you submit the required bits at a later stage, (or if we see evidence of UK usage) your inclusive roaming will be turned on again.
Here is a list of countries where roaming is included as part of the giffgaff service
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden