Roaming with giffgaff
Using your phone abroad
Our plans can be used in the EU and selected destinations just like you use them at home and at no extra cost.*
If you opt to pay as you go and use credit instead, data, calls and texts will be charged at our pay as you go UK rates while you roam in the EU. Bring on the sunshine.
If you’re travelling outside the EU and selected destinations, check out our roaming costs below. You’ll have to add credit to your account to use your phone as normal. Happy travels.
*Our £20 and £25 goodybags do have a roaming cap, but only after you’ve used 20 GB.
FAQs
When it comes to the £25 Always On goodybag, after you use up 20 GB of full speed 4G data you’ll be charged 0.36p/MB.
In the case of our £20 goodybag you get 40 GB of data in total, 20 GB of which can be used while roaming in the EU and selected destinations. If you use up your roaming allowance, you’ll then be charged 0.36p/MB. If you use up your UK allowance as well (so all 40 GB of that goodybag’s data) you’ll then be charged our standard pay as you go rates.
For a detailed explanation head over here, we’ve a whole page dedicated to it. Generally speaking, these obligations require your use of our services to be for private, personal, and non-commercial purposes. Also, keep in mind that when we refer to fair usage we’re referring to goodybag use and not how you use your credit balance.
Inclusive roaming is created for giffgaff members who typically reside in the UK, and is ideal for short trips to other places in the EU.
The vast majority of our members will be eligible without needing to do anything extra, but if you don’t meet the necessary criteria, or go against our fair usage guidelines, then inclusive roaming may be switched off. You’ll still be able to use your phone in the EU if you have credit, but you'll be charged 3.2p/minute, 1p/text, 0.36p/MB. If you don’t meet the criteria or go against our fair usage guidelines and have a goodybag but no credit, you won’t be able to use our service in the EU.
To make things easy, we automatically turn on EU roaming when you buy a goodybag. However, if we can’t see any recent UK usage, we’ll send you an email and SMS asking for proof of residency in the UK. You must give this to us within 14 days, to ensure you remain eligible and your inclusive roaming stays turned on. You can submit various documents as proof of UK residency. Find out more.
If you fail to submit such evidence, you’ll receive an email advising you of your impending ineligibility for inclusive roaming and an SMS shortly thereafter confirming your inclusive roaming has been switched off. If you submit the required bits at a later stage, (or if we see evidence of UK usage) your inclusive roaming will be turned on again.
Here is a list of countries where roaming is included as part of the giffgaff service
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden