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Supporting communities and members in need



3 minute read


The country is going through an incredibly difficult time and coming together as a community has never been more important.

At giffgaff we’ve always believed in the power of community and the difference it can make.

So, keeping the community spirit in mind, we’ve launched a new initiative - goodybank, where we are supporting the nation’s communities and members in need through a community fund. We’ve partnered with Neighbourly and pledged a fund of £75,000 out of which £25,000 has already been distributed to help those in need.

How does goodybank work?

We are raising funds collectively with our members where they can donate in two ways:

You can buy credit and we’ll match your donation. Giving it to other members in need so that they can stay connected.

Support local communities

We’ve partnered with Neighbourly to support local communities outside of giffgaff via their COVID-19 Community Fund.

Donate now

How your donations are helping so far - week 1

goodybank week 1. Donations by our members for other members in need. The total from week 1. £6298.11. Donation by our members to help communities in need. £3276.00.

Here is an overview of how the community funds are being distributed across communities in the UK so far

Total contribution of fund 900K+. giffgaff contribution £25,000.

The contributions made so far have had a massive impact on the communities, here are some of the stories of how they have benefitted.

Berkshire Women’s Aid

A local charity in Berkshire, making a change for individuals and families impacted by domestic abuse. They support around 400 women and children per week.

How they’re using the funds?

They are using the funds raised by us for food provision, basic essentials, practical and emotional support and transportation costs.

We are hugely grateful for the grant which has enabled us to put together much needed welcome packs for women and children fleeting domestic abuse to our refuges. Thank you all for this support.

HomeStart Craven

A community centre in West Yorkshire supporting vulnerable families. They support around 450 people in total which includes, kids under 5, young people, families & people over 60.

How are they using the funds?

The charity is using the funds for food provision, basic essentials and practical and emotional support.

We have already supported four families thanks to the Neighbourly Community Fund. Those parents report that they 'don't know what they would have done without an organisation like ours' and that they are 'so incredibly grateful' to receive support at a time when they were questioning whether they would be able to put food on the table for their children. We have “been able to provide basic food and household cleaning products to these families who have experience sudden loss of income due job losses during this epidemic. thank you Neighbourly.

St Rocco’s Hospice

A hospice in Warrington supporting people with life-limiting conditions. The hospices cares for 40 people every week.

How are they using the funds?

They are using the grant for food provision, basic essentials, practical and emotional support, running costs and transportation costs.

Thank you for supporting St Rocco's Hospice. Your kind grant has helped us to care for additional patients amidst the Covid-19 pandemic, providing much needed resources and care to vulnerable people. This includes neighbourhood support through food shopping and prescription deliveries to people who are self-isolating. The Neighbourly micro-grant is enough to fund the annual travel costs of three of our wonderful volunteers who are providing vital outreach services in the community.

These are just a few of the amazing stories of how communities around the UK are adapting during these uncertain times and how your donations are really making a difference. We will continue to share more of these stories of how our members’ generosity has been helping people in our communities nationwide, so do keep an eye out for more.

To find out more about goodybank or to make a donation visit

Stay positive and stay connected.

Written by shainak

Shaina is a Content and Engagement Manager at giffgaff