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Impact stories from the communities across the UK



2 minute read


We launched goodybank two weeks back to support members and communities in need during COVID-19 and the initiative is already making a massive difference.

Here is an overview of how the funds have been distributed so far across communities in the UK

Total contribution of fund £1 million+. giffgaff contribution £35,000.

The generous contributions made by the members and giffgaff together are helping put a smile on so many faces. Take a look

Treetops Hospice Care

This charity provides nursing care and emotional support for anyone affected by a life-limiting illness in Derby, Derbyshire, Nottingham and Nottinghamshire. Treetops Hospice Care supports around 200 people per week.

Helping people with life-limiting illness
Thank you for supporting Treetops Hospice Care's 'Cake and Care' for vulnerable patients who are currently in isolation.  Your support is enabling our nurses to make regular welfare telephone calls and weekly visits with a bag of treats including cake, assessing the patients and mobilising more support if needed.  One recipient said: 'I couldn't put into words how delighted I was as I pulled each item out of the bag.  It was like being a child on Christmas morning. I was especially delighted with the cake. Thank you so much.'

Fresh Start Project CIC

This charity in Stockton-On-Tees supports homeless males to get their lives back on track by providing safe and secure accommodation. Currently, they are supporting 26 homeless males per week.

How they’re using the funds?

They are using the funds raised by us for food provision, basic essentials, practical and emotional support.

Thank you firstly for the prompt payment of this grant. It has enabled us to buy essential extra PPE gloves, sanitizers, aprons that we were finding hard to get hold of when stores closed. We are also using some of the funds and for staff safety purposes. We've also purchased a new communal fridge with this fund, enabling us to cook and keep for more for homeless people.

Wolverhampton Foodbank Ltd

This food bank in Wolverhampton, supports families & single people in severe financial difficulties by delivering free food parcels to where they live, this includes city residents and some villages bordering the North of the city. Wolverhampton Foodbank Ltd supports around 200 people in crisis per week.

How are they using the funds?

They are using the funds for food provision, basic essentials, running costs and transportation costs

We are writing to acknowledge receipt of your generous gift of £400. Thank you so much for supporting The Well in this way. Your generosity is going to make a tangible difference to the work we do as you can see. In 2019, we supported 10,000 individuals, one third of whom were children, and we expect this to rise again this year. We have already provided a lifeline of basic food and toiletries to some who have no other means of support. Here is the phone message we have already received from one older gentleman who has no support in the crisis:‘I would like to thank you very very much for the food you sent me. I’ve made a lovely stew that will last me a few days. I can’t thank you enough….I’m so thankful to sit down and have a cup of tea, even a bit of toast. Thank you again.

St Rocco’s Hospice

A hospice in Warrington supporting people with life-limiting conditions. The hospices cares for 40 people every week.

How are they using the funds?

They are using the grant for food provision, basic essentials, practical and emotional support, running costs and transportation costs.

These are just some of the stories from this week, we will continue to share more on goodybank with you over the course of next few weeks. So do follow us here.

Read about the goodybank impact stories from week 1 here

To find out more about goodybank or to make a donation visit

Stay well and stay safe.

Written by shainak

Shaina is a Content and Engagement Manager at giffgaff