How long does it take to receive my new SIM?
Typically, your giffgaff SIM should arrive within:
- UK - 2 business days (or next business day if ordered before 5.00pm)
- Europe - 3-5 business days
- Rest of the world - 5+ business days
If you have been waiting more than 7 days for the arrival of a SIM then please proceed to contact an agent. It is possible the SIM has been lost in transit and will require re-ordering.
If you've lost/had your SIM stolen then please head to the replacement SIM page under Help to bar your SIM and request a replacement. If it is ordered prior to 1pm, typically it'll arrive the following working day. The replacement SIM will arrive in an envelope saying "Oops, don't worry, we'll get you back on track".