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Frequently asked questions on refurbished phones



5 minute read

We know a lot of you are still trying to understand the world of refurbished phones and have a lot of questions when deciding to buy one. So, here are the answers to some frequently asked questions on giffgaff refurbished phones.

What is a giffgaff refurbished phone?

Refurbished phones are used phones that go through rigorous testing and quality checks before they are sold by giffgaff. All refurbished phones at giffgaff go through a 60-step process, where cosmetic checks are performed and any data is wiped and erased. All giffgaff refurbished phones come with a 12-month warranty.

What are the benefits of buying a giffgaff refurbished phone?

Refurbished phones are cheaper to buy than a new one at giffgaff, you could save on average 30%* when buying a refurbished phone from giffgaff. These phones work like new because they go through rigorous testing of key components, such as the cameras, screen functionality and all the buttons before they are sold. They are also a more sustainable choice, compared to buying a brand new phone.

giffgaff refurbished phones come in different conditions. What do they mean?

Refurbished phones at giffgaff are available in different grades.

  • Like new: So good, you’ll think it’s brand new. In fact, most of these are new; they have been bought new and returned unused. We still check for faults and data-wipe them, so you’re good to go.
  • Excellent: These phones might have some light marks on the body, but we make sure the screens look pristine and that they run like new.
  • Very good: Phones that have enjoyed a bit of time in pockets and bags, and therefore might have a few marks. But they will be data-wiped and better value for your cash.
  • Good: Loved by their previous owners, so you might see more wear and tear. But trust us, these cheeky devices are beautiful on the inside and eagerly await a new home.

Will my giffgaff refurbished phone come unlocked?

Yes, all refurbished phones at giffgaff come unlocked and all the data is erased before they are sold.

Will my refurbished phone be secure?

Yes all giffgaff refurbished phones come with adequate checks and are cleaned and data-wiped.

Does giffgaff offer recently released models as refurbished phones?

giffgaff offers some of the latest phone models as refurbished and they are much cheaper than buying the same model as new, with giffgaff.

What is the battery like on a giffgaff refurbished phone?

At giffgaff we check battery life before the phone can go off to our members. If there are any issues then all refurbished phones on giffgaff are covered under a 12-month warranty.

Will I get accessories with my giffgaff refurbished phone?

All refurbished phones at giffgaff come with a SIM pin and a standard charging cable but no other accessories.

Is there a warranty on a giffgaff refurbished phone?

Yes. All refurbished phones on giffgaff are covered under a 12-month warranty.

How can I purchase a refurbished phone from giffgaff?

A refurbished phone can be bought in the exact same way as buying a new giffgaff phone. Refurbished phones are available on the Refurbished by giffgaff page. Once you’ve selected the phone you want to purchase, you’ll be able to select if you want to pay for the phone in full right now or spread the cost monthly with a loan from Ratesetter.

The delivery methods and timescales are the same for all the phones sold by giffgaff.

How long would it take for my refurbished phone to get delivered?

Phones are delivered Monday to Friday. There are no deliveries on Saturday, Sunday or Bank/Public holidays. This table shows you when your phone will be delivered, based on the time and day you place your order.

Note: Please be aware that if you are ordering a phone on a Bank or Public Holiday, that you will need to add an extra day for each Bank or Public Holiday. Phone orders are not processed on these days. - Order placed between 00:00 Monday and 23:59 Monday - Delivery on Tuesday - Order placed between 00:00 Tuesday and 23:59 Tuesday - Delivery on Wednesday - Order placed between 00:00 Wednesday and 23:59 Wednesday - Delivery on Thursday - Order placed between 00:00 Thursday and 23:59 Thursday - Delivery on Friday - Order placed between 00:00 Friday and 23:59 Sunday - Delivery on Monday Note: If you are buying your new refurbished phone with a loan from RateSetter, your order time and day is when we receive confirmation and payment from RateSetter. Please refer to the guide to phone deliveries for further information.

What is the return policy on the refurbished phones?

How to return a faulty phone and the cancellation policy for refurbished phones is the same as for new phones with one exception. Because the stock of refurbished phones is limited, we reserve the right to refund the original price paid for the phone, if no suitable replacement is available when we process your return.

Hope this was helpful. To ask further questions visit our community here

*30% average saving based on price comparisons between giffgaff refurbished devices and corresponding new condition phones sold between Jan-Oct 2019.

Written by shainak

Shaina is a Content and Engagement Manager at giffgaff