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Promotions

From time to time we may invite you to take up offers, additional services or promotions. Those offers, additional services, or promotions may have additional terms and conditions

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£10 free credit on all marketplace phones - January 2017

  1. Receive £10 credit to your giffgaff SIM card when you purchase an Eligible Device from 08:00 25th January 2017 to the end of the promotion from the giffgaff marketplace website.
  2. Credit will be applied to active giffgaff accounts. An active account is defined as an account where the SIM card has been successfully activated and a mobile number assigned and where there are no closures either final or pending, e.g. transferring your number to another network.
  3. Credit will not be applied where the device has been returned to giffgaff.
  4. Credit will be applied automatically to the associated giffgaff account once 16 calendar days has passed. Credit may take up to 48 hours from day 16 to fully reflect on the giffgaff account.
  5. Eligible devices for this promotion will be:
    • Apple iPhone 5 Pre-owned (all sizes, all colours, all conditions);
    • Apple iPhone 5C Pre-owned (all sizes, all colours, all conditions);
    • Apple iPhone 5S Pre-owned (all sizes, all colours, all conditions);
    • Apple iPhone 6 Pre-owned (all sizes, all colours, all conditions);
    • Apple iPhone 6 Plus Pre-owned (all sizes, all colours, all conditions);
    • Apple iPhone 6S Pre-owned (all sizes, all colours, all conditions);
    • Apple iPhone 6S Plus Pre-owned (all sizes, all colours, all conditions);
    • Sony Xperia Z3 Compact Pre-owned (all sizes, all colours, all conditions);
    • Sony Xperia Z3 Pre-owned (all sizes, all colours, all conditions);
    • HTC One M8 Pre-owned (all sizes, all colours, all conditions);
    • Samsung Galaxy S6 Pre-owned (all sizes, all colours, all conditions);
    • Samsung Galaxy S6 edge Pre-owned (all sizes, all colours, all conditions)
  6. giffgaff reserves the right to withdraw or amend this offer at any time.
  7. This offer cannot be redeemed for cash or alternatives and cannot be used in conjunction with another offer.
  8. This offer cannot be used in conjunction with any other offer EXCEPT THAT it may be used in goodybag redemption through the credit exchange steps. More information on how to do this can be found via this link
  9. This offer is subject to availability and while stocks last.
  10. This offer is governed by English Law and is subject to the exclusive jurisdiction of the English courts.
  11. Promoter: giffgaff, a wholly owned subsidiary of Telefónica UK Limited, 260 Bath Road, Slough, Berkshire, SL1 4DX (“O2”) or (“Us”)

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Handset Trade-in Survey/Competition - January 2017

Competition Rules

  1. By submitting your survey answers, you agree to be bound by the following terms and conditions.
  2. You can enter if you're 16 or over and a UK resident (but not if you're a giffgaff employee, one of their family, or connected in any other way with this Competition, so hard cheese). You will need to access the internet for your entry to be eligible. Obviously, third party entries, bulk entries or entries submitted by agents are off limits. We (giffgaff) reserve the right to check all entrants are actually eligible, and we reserve the right to require such information as we consider reasonably necessary in order to do that. If we're not satisfied, you might not get your prize.
  3. Entering's a piece of cake. Simply fill out the survey and a winner plus 2 runners up will be randomly drawn from all unique entries. Survey will close on Wednesday 1st February 2017.
  4. You will only be allowed to enter once.
  5. We can and will reject any entry, and/or disqualify any winner or entrant, if we think that the entry is defamatory, indecent or violates or infringes any third party's rights. giffgaff will not accept responsibility for competition entries that are lost, mislaid, damaged or delayed in transit, regardless of cause, including, for example, as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.
  6. Winners selected by a random draw. The judges’ decision is final and no correspondence will be entered into regarding this decision. Winners will be selected after 5pm on 1st February 2017. The prize will be sent by royal mail to UK addresses only.
  7. We'll let you know who’s won by email by 2nd February 2017. If you are a competition winner, you agree that giffgaff may use your survey answers and will email you if you win.
  8. We're not responsible if you can't take up the prize.
  9. We're not responsible for any entries that go astray. Ditto for acceptances or other documents or communications related to the prize, or, indeed, the prize itself.
  10. If you enter, you agree to your name being made publicly available if you win.
  11. In the event of fraud, abuse, and/or an error affecting the proper operation of this Competition, we reserve the right to end or suspend the Competition; amend these terms & conditions; declare void the notification of winner(s); and/or to allocate the prize by conducting a simple draw from all entrants.
  12. If any provision of these terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.
  13. Our decision is final and no correspondence will be entered into.
  14. We reserve the right to suspend, cancel or amend the promotion and/or review and revise these terms and conditions at any time without giving prior notice and by continuing to take part in the promotion subsequent to any revision of these terms and conditions, entrants shall be deemed to have agreed to any such new or amended terms.
  15. This promotion is governed by English Law and is subject to the exclusive jurisdiction of the English courts.
  16. The promoter of this competition is giffgaff (that's us), Hertz House, 11 Vine Street, Uxbridge, UB8 1QE
  17. For any more information about us, visit our website.

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Samsung Gear Fit2 promotion - January 2017

Subject to availability. Offer ends 23:59 on 28.02.17. Credit check may be required. Promoter of free GearFit 2 is Samsung Electronics (UK) Limited – claim free Samsung Gearfit 2 and see full promotion terms at www.samsung.com/uk/offer/freegearfit2

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Share the Love (MGM) Double Payback points promotion - January 2017

Double Payback points apply to Share the Love (MGM) activations between 00:00 on Thursday 5th January 2017 and 23:59 31st of January 2017. Payback to be used in accordance with standard MGM and Payback terms.

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2016 - promotions

From time to time we may invite you to take up offers, additional services or promotions. Those offers, additional services, or promotions may have additional terms and conditions. Here is a list of promotions that we ran during 2016

December 2016 - Missing phones campaign

  1. By submitting your entry, you agree to be bound by the following terms and conditions.
  2. You can enter if you're 16 or over and a UK resident (but not if you're a giffgaff employee, one of their family, or connected in any other way with this Competition, so hard cheese). You will need to access the internet for your entry to be eligible. Obviously, third party entries, bulk entries or entries submitted by agents are off limits. We (giffgaff) reserve the right to check all entrants are actually eligible, and we reserve the right to require such information as we consider reasonably necessary in order to do that. If we're not satisfied, you might not get your prize.
  3. Entering's a piece of cake. Simply enter your 3 word guess with your name and email address before 5pm on 23rd December 2016. The competition will end at 5pm on 23rd December 2016.
  4. You will only be allowed to enter once per clue, but there will be 5 clues.
  5. We can and will reject any entry, and/or disqualify any winner or entrant, if we think that the entry is defamatory, indecent or violates or infringes any third party's rights. giffgaff will not accept responsibility for competition entries that are lost, mislaid, damaged or delayed in transit, regardless of cause, including, for example, as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.
  6. Winners selected by a random draw. The judges’ decision is final and no correspondence will be entered into regarding this decision. Winners will be selected after 5pm on 24th December 2016. The prize will be sent by royal mail to UK addresses only.
  7. We'll let you know who’s won by email by 31st December 2016. If you are a competition winner, you agree that giffgaff may use your survey answers and will email you if you win.
  8. We're not responsible if you can't take up the prize.
  9. We're not responsible for any entries that go astray. Ditto for acceptances or other documents or communications related to the prize, or, indeed, the prize itself.
  10. If you enter, you agree to your name being made publicly available if you win.
  11. In the event of fraud, abuse, and/or an error affecting the proper operation of this Competition, we reserve the right to end or suspend the Competition; amend these terms & conditions; declare void the notification of winner(s); and/or to allocate the prize by conducting a simple draw from all entrants.
  12. If any provision of these terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.
  13. Our decision is final and no correspondence will be entered into.
  14. We reserve the right to suspend, cancel or amend the promotion and/or review and revise these terms and conditions at any time without giving prior notice and by continuing to take part in the promotion subsequent to any revision of these terms and conditions, entrants shall be deemed to have agreed to any such new or amended terms.
  15. This promotion is governed by English Law and is subject to the exclusive jurisdiction of the English courts.
  16. The promoter of this competition is giffgaff (that's us), Hertz House, 11 Vine Street, Uxbridge, UB8 1QE
  17. For any more information about us, visit our website.

December 2016 - £10 free credit on all marketplace phones

  1. Receive £10 credit to your giffgaff SIM card when you purchase an Eligible Device between 08:00 30th November 2016 and 23:59 31st December 2016 from the giffgaff Marketplace website.
  2. Credit will be applied to active giffgaff accounts. An active account is defined as an account where the SIM card has been successfully activated and a mobile number assigned and where there are no closures either final or pending, e.g. transferring your number to another network.
  3. Credit will not be applied where the device has been returned to giffgaff.
  4. Credit will be applied automatically to the associated giffgaff account once 16 calendar days has passed. Credit may take up to 48 hours from day 16 to fully reflect on the giffgaff account.
  5. Eligible devices for this promotion will be:
    • Apple iPhone 5 Pre-owned (all sizes, all colours, all conditions);
    • Apple iPhone 5C Pre-owned (all sizes, all colours, all conditions);
    • Apple iPhone 5S Pre-owned (all sizes, all colours, all conditions);
    • Apple iPhone 6 Pre-owned (all sizes, all colours, all conditions);
    • Apple iPhone 6 Plus Pre-owned (all sizes, all colours, all conditions);
    • Apple iPhone 6S Pre-owned (all sizes, all colours, all conditions);
    • Apple iPhone 6S Plus Pre-owned (all sizes, all colours, all conditions);
    • Sony Xperia Z3 Compact Pre-owned (all sizes, all colours, all conditions);
    • Sony Xperia Z3 Pre-owned (all sizes, all colours, all conditions);
    • HTC One M8 Pre-owned (all sizes, all colours, all conditions);
    • Samsung Galaxy S6 Pre-owned (all sizes, all colours, all conditions);
    • Samsung Galaxy S6 edge Pre-owned (all sizes, all colours, all conditions)
  6. giffgaff reserves the right to withdraw or amend this offer at any time.
  7. This offer cannot be redeemed for cash or alternatives and cannot be used in conjunction with another offer.
  8. This offer cannot be used in conjunction with any other offer EXCEPT THAT it may be used in goodybag redemption through the credit exchange steps. More information on how to do this can be found via this link
  9. This offer is subject to availability and while stocks last.
  10. This offer is governed by English Law and is subject to the exclusive jurisdiction of the English courts.
  11. Promoter: giffgaff, a wholly owned subsidiary of Telefónica UK Limited, 260 Bath Road, Slough, Berkshire, SL1 4DX (“O2”) or (“Us”)

November 2016 - Black Friday

  1. ‘Save between £20 and £100 off the price on Eligible Devices while stocks last between 08:00 on 24th November 2016 and 23:59 30th November 2016.’
  2. Saving will be deducted from the price before purchase.
  3. Eligible Devices for this promotion will be:
    • Samsung Galaxy S7, save £50.
    • Samsung Galaxy S7 edge, save £40.
    • Sony Xperia XA Ultra, save £50.
    • Sony Xperia E5, save £40.
    • Sony Xperia Z5 Premium, save £100.
    • Sony Xperia X Compact, save £50.
    • Sony Xperia XA, save £20.
    • LG G5, save £50.00.
    • iPhone 6S 32GB and 128GB, save £20.
    • Huawei P9 Lite, save £20.
  4. Prices based on giffgaff standard pricing for the period from [20/10/2016 ] to [23/11/2016 ].
  5. Discount is deducted from the handset price and have no effect on airtime tariffs.
  6. Discounts will affect the SIM free price only. SIM free price is determined as payment in full to giffgaff before receiving the handset. Payment in full does not include loan repayments whether this is early or in accordance to the time specified on the loan agreement.
  7. giffgaff reserves the right to withdraw or amend this offer at any time.
  8. This offer cannot be redeemed for cash or other alternatives and may not be used in conjunction with another offer.
  9. This offer is subject to availability and while stocks last.
  10. This offer is governed by English Law and is subject to the exclusive jurisdiction of the English courts.

July 2016 - Marketplace introductory offer

Members (Customers) who purchase any of the following pre-owned devices (each an “Eligible Device”):

  • Apple iPhone 5S Pre-owned (all sizes, all colours, all conditions);
  • Apple iPhone 6 Plus Pre-owned (all sizes, all colours, all conditions);
  • Apple iPhone 5C Pre-owned (all sizes, all colours, all conditions);
  • Apple iPhone 6 Plus Pre-owned (all sizes, all colours, all conditions);
  • Sony Xperia Z3 Compact Pre-owned (all sizes, all colours, all conditions);
  • Sony Xperia Z3 Pre-owned (all sizes, all colours, all conditions);
  • HTC One M8 Pre-owned (all sizes, all colours, all conditions);
  • Samsung Galaxy S5 Pre-owned (all sizes, all colours, all conditions);
  • Samsung Galaxy S4 Mini Pre-owned (all sizes, all colours, all conditions),

between 8am Wednesday 13 July 2016 and 11.59pm Tuesday 2 August 2016 will get £20 off the normal price of the Eligible Device as an Introductory Offer (the “Discount”).

Introductory Offer available while stocks last. For the avoidance of doubt, the Offer only includes the Discount and there will be no cash or other alternatives and this Offer cannot be used in conjunction with any other Offer. If any provision of these promotional terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid. The Offer is governed by English Law and is subject to the exclusive jurisdiction of the English courts.

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July 2016 - Samsung Powerbank

Any Members (Customers) who purchase any of the following devices (each an “Eligible Device”):

Between 8am Thursday 23 June 2016 and 11.59pm Wednesday 6 July 2016 will get a 10,000 mAh power bank worth RRP £29.99 (the “Promotion”). Offer available while stocks last.

For the avoidance of doubt, the Offer only includes the Promotion and there will be no cash or other alternatives and this Offer cannot be used in conjunction with any other Offer. If any provision of these promotional terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid. The Offer is governed by English Law and is subject to the exclusive jurisdiction of the English courts.

Redemption option:
14 days after a Member has purchased and kept the handset, giffgaff will email the Member a unique voucher code. The Member can then redeem their voucher code to claim a free power bank from https://phonegoodies.co.uk/kit_essentials_powerbank. Voucher codes for this promotion will be valid until 1st October, thereafter Members will no longer be able to claim their free power bank. giffgaff terms page is: https://www.giffgaff.com/terms All phone purchases are subject to giffgaff devices orders terms and conditions

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