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Promotions

From time to time we may invite you to take up offers, additional services or promotions. Those offers, additional services, or promotions may have additional terms and conditions

Contents:

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£5 credit offer - November 2017

  1. Open to United Kingdom residents aged 16 years or over, excluding employees and their immediate families of O2, its subsidiary companies, their agents and anyone else professionally connected with the promotion.
  2. The instructions provided at the point of entry form part of the terms and conditions of this promotion and in the event of a conflict, these terms and conditions take precedence.
  3. The promotion is only open to customers who order and activate a new giffgaff goodybag sim during the promotional period.
  4. Only one £5 extra credit per valid giffgaff mobile phone number. Subject to availability. No cash alternative in whole or in part.
  5. We reserve the right to amend this offer in future.
  6. To request a £5 credit, new or existing members must text JOIN to [60250 ]. £5 credit is only valid on promotional sims. Once validated as a giffgaff member (using mobile phone number), member will receive an automated SMS confirming balance. Cannot be used in conjunction with any other offer. From time of top up please allow 1 hour for credit to be applied to phone.
  7. If it becomes apparent that a customer has, or has attempted to, redeem fraudulently, that person’s discount will be void.
  8. giffgaff accepts no responsibility for incorrectly completed, lost or delayed claims, notices, acceptances, tickets or other documents related to the reward.
  9. In the event of fraud, abuse, and/or an error affecting the proper operation of this promotion, and where circumstances make this unavoidable, giffgaff reserves the right to end or suspend the promotion; amend these terms & conditions; and / or declare void the notification of customers, but will always endeavour to minimize the effect to claimants in order to avoid undue disappointment.
  10. If any provision of these terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.
  11. Customers’ data will be collected, stored and processed for the purposes of administering and assessing this promotion. For the purpose of administering the reward, gifgaff reserves the right to exchange information and data regarding applications with service providers.
  12. In relation to the promotion, giffgaff’s decision is final in all promotional matters.
  13. This promotion is governed by English Law and is subject to the exclusive jurisdiction of the English and Welsh courts.
  14. The promoter is giffgaff, Hertz House, 11 Vine Street, Uxbridge, UB8 1QE (“giffgaff”).
  15. Full giffgaff Service terms & conditions also apply, see https://www.giffgaff.com/terms

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£20 off pre-owned phones - November 2017

  1. Members (Customers) who purchase any of the marketplace phones (each an “Eligible Device), between 8am 2nd of November 2017 and 11.59pm 6th of December 2017 will get £20 off the normal price of the Eligible Device.
  2. Eligible Device(s) for this promotion will be all marketplace phones:
    • HTC One M8 Pre-Owned
    • HTC One M9 Pre-Owned
    • Huawei P9 Lite Pre-Owned
    • Huawei P9 Pre-Owned
    • iPhone 5C Pre-Owned
    • iPhone 5S Pre-Owned
    • iPhone 6 Plus Pre-Owned
    • iPhone 6 Pre-Owned
    • iPhone 6S Plus Pre-Owned
    • iPhone 6S Pre-Owned
    • iPhone 7 Plus Pre-Owned
    • iPhone 7 Pre-Owned
    • iPhone SE Pre-Owned
    • Samsung Galaxy A3 Pre-Owned
    • Samsung Galaxy A5 Pre-Owned
    • Samsung Galaxy J3 2016 Pre-Owned
    • Samsung Galaxy Note 4 Pre-Owned
    • Samsung Galaxy S5 Mini Pre-Owned
    • Samsung Galaxy S5 Pre-Owned
    • Samsung Galaxy S6 Edge Pre-Owned
    • Samsung Galaxy S6 Pre-Owned
    • Samsung Galaxy S7 edge Pre-Owned
    • Samsung Galaxy S7 Pre-Owned
    • Sony Xperia M4 Aqua Pre-Owned
    • Sony Xperia Z3 Compact Pre-Owned
    • Sony Xperia Z3 Pre-Owned
    • Sony Xperia Z5 Compact Pre-Owned
    • Sony Xperia Z5 Pre-Owned
  3. giffgaff reserves the right to withdraw or amend this offer at any time.
  4. This offer cannot be redeemed for cash or alternatives and cannot be used in conjunction with another offer.
  5. This offer is subject to availability and while stocks last.
  6. This offer is governed by English Law and is subject to the exclusive jurisdiction of the English courts.
  7. Promoter: giffgaff, a wholly owned subsidiary of Telefónica UK Limited, 260 Bath Road, Slough, Berkshire, SL1 4DX (“O2”) or (“Us”)

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Samsung Gear VR promotion - October 2017

Subject to availability. Offer ends 23:59 on 02.11.17. Credit check may be required. Promoter of free Gear VR is Samsung Electronics (UK) Limited – claim free Samsung Gear VR and see full promotion terms at http://www.samsung.com/uk/offer/s8gearvr/

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Amazon voucher promotion - September 2017

Get a £20 Amazon voucher code when you buy a phone directly from giffgaff.co.uk (the "Offer") – Full Terms and Conditions

These Terms and Conditions ("Terms") govern this Offer. Participation and/or claim instructions form part of the "Terms" which you will be deemed to have accepted if you participate. Please read the following Terms carefully and keep a copy for your information.

Free Gift

  1. Eligible Customers who make a Qualifying Purchase (a “Participant”) will receive a voucher code to the value of £20, which can be redeemed at Amazon.co.uk ("Free Gift"), subject to acceptance of voucher terms and conditions. Free Gift is valid for one year from delivery of the voucher.
  2. One Free Gift per Qualifying Purchase only.
  3. Free Gifts are subject to availability at the point of redemption, whilst stocks last. giffgaff can't guarantee that Free Gifts will remain available throughout the Offer Period. giffgaff reserves the right to amend this Offer at any time which may include the substitution of the Free Gift for a suitable alternative.

Eligibility & Participation

  1. This Offer is open to selected customers who are invited, by email, to participate and who are UK residents, aged over 18, who are already a customer of giffgaff and this Offer is not open to new customers ("Eligible Customers").
  2. To participate Eligible Customers must buy a phone priced over £50 (an "Eligible Device") directly from giffgaff.co.uk, in the "Offer Period" which is between 3rd October 2017 and 7th November 2017 (a "Qualifying Purchase").
  3. Eligible Devices that are purchased and returned within the 14 day return period period, do not qualify for this Offer. Purchases made through a third party distributor are excluded and will not qualify for this Offer.

How to claim

  1. Participants must register their email address when making their Qualifying Purchase and have provided appropriate data consents in order to be contacted by giffgaff. The voucher will be emailed to your registered email address 16 days after purchase following the 14 day returns period has expired, but no later than 30 days after purchase.

Other important terms

  1. Qualifying Purchase will be subject to its own terms and conditions and eligibility criteria. Participants should familiarise themselves with these before participating in this Offer.
  2. No applications from organised groups, third parties, agents, macros or other automated means, will be allowed. Incomplete applications or applications that are not in accordance with these Terms or the application instructions will be rejected.
  3. Entitlement to the Free Gift is personal to the Participant and cannot be transferred, unless otherwise permitted by the Promoter Redemption Partner of the Free Gift. The voucher for the Free Gift has no monetary value and cannot be exchanged for cash, other than as permitted by the voucher terms.
  4. Responsibility is not accepted for applications damaged, lost, or delayed as a result of any computer hardware, network or software failure of any kind. Damage to or loss of voucher may result in the Participant being unable to use the Free Gift.
  5. Applicants should retain a copy of their receipt as proof of purchase.
  6. giffgaff reserves the right to remove promotional material from circulation, amend these Terms or withdraw the Offer at any time. In the event of unforeseen circumstances giffgaff reserves the right to substitute the Free Gift for an alternative of equal or greater value. In the event of any dispute giffgaff’s decision is final. No correspondence will be entered into.
  7. giffgaff will not be liable for any loss in connection with this Offer, accepting or using the Free Gift, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.
  8. giffgaff's decision is final with regard to all promotional matters.
  9. By participating in the Offer, all Participants will be deemed to have accepted and be bound by the Terms. These Terms prevail in the event of any conflict or inconsistency with any other communications, including promotional materials.
  10. These terms and conditions shall be governed by English law and the English courts shall have exclusive jurisdiction.

Promoter: giffgaff Limited 260 BATH ROAD, SLOUGH, BERKSHIRE, SL1 4DX ("giffgaff")

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Double Credit (£10) for Share the Love (MGM) and Super Recruiter activations promotion - September 2017

New members that join giffgaff through the member get member or super recruiter channel will be rewarded with an additional £5 bonus airtime credit on top of their current £5 bonus credit reward (£10 bonus credit in total).

£5 credit will be granted immediately upon activation and a second £5 credit will be granted within 72 hours of activation.

New members must activate an eligible sim between 00.00 Wednesday 20th September and 23.59 Tuesday 31st October in order to be eligible for the additional £5 bonus credit.

Standard member get member terms and super recruiter terms apply

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Samsung Level Box Slim Speaker - September 2017

Get a Samsung Level Box Slim Speaker when you buy a new Samsung Galaxy S7 or S7 edge directly from giffgaff.co.uk (the "Offer") - Full Terms and Conditions

These Terms and Conditions ("Terms") govern this Offer. Participation and/or claim instructions form part of the "Terms" which you will be deemed to have accepted if you participate. Please read the following Terms carefully and keep a copy for your information.

Free Gift

  1. Participants who make a Qualifying Purchase (a "Participant") will receive a Samsung Level Box Slim Speaker ("Free Gift").
  2. One Free Gift per Qualifying Purchase only.
  3. Free Gifts are subject to availability at the point of redemption, whilst stocks last. giffgaff can’t guarantee that Free Gifts will remain available throughout the Offer Period. giffgaff reserves the right to amend this Offer at any time which may include the substitution of the Free Gift for a suitable alternative.

Eligibility and Participation

  1. This Offer is open to UK residents, aged over 18 who participate in this Offer ("Participants").
  2. Participants must buy either a new condition Samsung Galaxy S7 or Samsung Galaxy S7 edge (either an "Eligible Device") directly from giffgaff.co.uk, in the "Offer Period" which is between 23 August 2017 and 26 September 2017, (a "Qualifying Purchase"). Qualifying Purchase can be made using any of the purchase options available on giffgaff.co.uk at the point of purchase.
  3. Eligible Devices that are purchased and returned within the Change of Mind period, do not qualify for this Offer. Purchases made through a third party distributor are excluded and will not qualify for this Offer.

How to claim

  1. Free Gift will be delivered to Participants with the Qualifying Purchased device.

Other important terms

  1. Qualifying Purchase will be subject to its own terms and conditions and eligibility criteria. Participants should familiarise themselves with these before participating in this Offer.
  2. No applications from organised groups, third parties, agents, macros or other automated means, will be allowed. Incomplete applications or applications that are not in accordance with these Terms or the application instructions will be rejected.
  3. Entitlement to the Free Gift is personal to the Participant and cannot be transferred. The Free Gift has no monetary value and cannot be exchanged for cash or other alternatives.
  4. Responsibility is not accepted for Qualifying Purchase applications damaged, lost, or delayed as a result of any computer hardware, network or software failure of any kind.
  5. Participants should retain a copy of their receipt or oder confirmation as proof of purchase.
  6. giffgaff reserves the right to remove promotional material from circulation, amend these Terms or withdraw the Offer at any time. In the event of unforeseen circumstances giffgaff reserves the right to substitute the Free Gift for an alternative of equal or greater value. In the event of any dispute giffgaff’s decision is final. No correspondence will be entered into.
  7. giffgaff will not be liable for any loss in connection with this Offer, accepting or using the Free Gift, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.
  8. giffgaff's decision is final with regard to all promotional matters.
  9. By participating in the Offer, all Participants will be deemed to have accepted and be bound by the Terms. These Terms prevail in the event of any conflict or inconsistency with any other communications, including promotional materials.
  10. These terms and conditions shall be governed by English law and the English courts shall have exclusive jurisdiction.

Promoter: giffgaff Limited 260 BATH ROAD, SLOUGH, BERKSHIRE, SL1 4DX ("giffgaff")

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Samsung Level Active Headphones - September 2017

Get Samsung Level Active Earphones when you buy a new Samsung Galaxy A3 2017 or A5 2017 directly from giffgaff.co.uk (the "Offer") - Full Terms and Conditions

These Terms and Conditions ("Terms") govern this Offer. Participation and/or claim instructions form part of the "Terms" which you will be deemed to have accepted if you participate. Please read the following Terms carefully and keep a copy for your information.

Free Gift

  1. Participants who make a Qualifying Purchase (a "Participant") will receive a set of Samsung Level Active Earphones ("Free Gift").
  2. One Free Gift per Qualifying Purchase only.
  3. Free Gifts are subject to availability at the point of redemption, whilst stocks last. giffgaff can’t guarantee that Free Gifts will remain available throughout the Offer Period. giffgaff reserves the right to amend this Offer at any time which may include the substitution of the Free Gift for a suitable alternative.

Eligibility & Participation

  1. This Offer is open to UK residents, aged over 18 who participate in this Offer ("Participants").
  2. Participants must buy either a new condition Samsung Galaxy A3 2017 or Samsung Galaxy A5 2017 (either an "Eligible Device") directly from giffgaff.co.uk, in the "Offer Period" which is between 23 August 2017 and 26 September 2017, (a "Qualifying Purchase"). A Qualifying Purchase can be made using any of the purchase options available on giffgaff.co.uk at the point of purchase.
  3. Eligible Devices that are purchased and returned within the Change of Mind period, do not qualify for this Offer. Purchases made through a third party distributor are excluded and will not qualify for this Offer.

How to claim

  1. Free Gift will be delivered to Participants with the Qualifying Purchased device.

Other important terms

  1. Qualifying Purchase will be subject to its own terms and conditions and eligibility criteria. Participants should familiarise themselves with these before participating in this Offer.
  2. No applications from organised groups, third parties, agents, macros or other automated means, will be allowed. Incomplete applications or applications that are not in accordance with these Terms or the application instructions will be rejected.
  3. Entitlement to the Free Gift is personal to the Participant and cannot be transferred. The Free Gift has no monetary value and cannot be exchanged for cash or other alternatives.
  4. Responsibility is not accepted for Qualifying Purchase applications damaged, lost, or delayed as a result of any computer hardware, network or software failure of any kind.
  5. Participants should retain a copy of their receipt or oder confirmation as proof of purchase.
  6. giffgaff reserves the right to remove promotional material from circulation, amend these Terms or withdraw the Offer at any time. In the event of unforeseen circumstances giffgaff reserves the right to substitute the Free Gift for an alternative of equal or greater value. In the event of any dispute giffgaff’s decision is final. No correspondence will be entered into.
  7. giffgaff will not be liable for any loss in connection with this Offer, accepting or using the Free Gift, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.
  8. giffgaff's decision is final with regard to all promotional matters.
  9. By participating in the Offer, all Participants will be deemed to have accepted and be bound by the Terms. These Terms prevail in the event of any conflict or inconsistency with any other communications, including promotional materials.
  10. These terms and conditions shall be governed by English law and the English courts shall have exclusive jurisdiction.

Promoter: giffgaff Limited 260 BATH ROAD, SLOUGH, BERKSHIRE, SL1 4DX ("giffgaff")

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Handset survey/competition - August 2017

  1. By submitting your survey answers, you agree to be bound by the following terms and conditions.
  2. You can enter if you're 18 or over and a UK resident (but not if you're a giffgaff employee, one of their family, or connected in any other way with this Competition, so hard cheese). You will need to access the internet for your entry to be eligible. Obviously, third party entries, bulk entries or entries submitted by agents are off limits. We (giffgaff) reserve the right to check all entrants are actually eligible, and we reserve the right to require such information as we consider reasonably necessary in order to do that. If we're not satisfied, you might not get your prize.
  3. Entering's a piece of cake. Simply fill out the survey and a winner will be randomly drawn from all unique entries for an Amazon gift card or voucher worth £100. Survey will close on Monday 28 August 2017.
  4. You will only be allowed to enter once.
  5. We can and will reject any entry, and/or disqualify any winner or entrant, if we think that the entry is defamatory, indecent or violates or infringes any third party's rights. giffgaff will not accept responsibility for competition entries that are lost, mislaid, damaged or delayed in transit, regardless of cause, including, for example, as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.
  6. Winners selected by a random draw. The judges’ decision is final and no correspondence will be entered into regarding this decision. Winners will be selected after 5pm on 1st October 2017. The prize will be sent by royal mail to UK addresses only.
  7. We'll let you know who’s won by email by 2nd October 2017. If you are a competition winner, you agree that giffgaff may use your survey answers and will email you if you win.
  8. We're not responsible if you can't take up the prize.
  9. We're not responsible for any entries that go astray. Ditto for acceptances or other documents or communications related to the prize, or, indeed, the prize itself.
  10. If you enter, you agree to your name being made publicly available if you win.
  11. In the event of fraud, abuse, and/or an error affecting the proper operation of this Competition, we reserve the right to end or suspend the Competition; amend these terms & conditions; declare void the notification of winner(s); and/or to allocate the prize by conducting a simple draw from all entrants.
  12. If any provision of these terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.
  13. Our decision is final and no correspondence will be entered into.
  14. We reserve the right to suspend, cancel or amend the promotion and/or review and revise these terms and conditions at any time without giving prior notice and by continuing to take part in the promotion subsequent to any revision of these terms and conditions, entrants shall be deemed to have agreed to any such new or amended terms.
  15. This promotion is governed by English Law and is subject to the exclusive jurisdiction of the English courts.
  16. The promoter of this competition is giffgaff (that's us), Hertz House, 11 Vine Street, Uxbridge, UB8 1QE

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£18 goodybag offer - August 2017

From the 23rd August 2017, our £18 goodybag will come with 50% extra data. This means the allowance will be 9GB of data, 2,000 minutes and unlimited texts. This will apply to goodybags that start from the 23rd August onward.

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Double Credit (£10) for Share the Love (MGM) and Super Recruiter activations promotion - June 2017

New members that join giffgaff through the member get member or super recruiter channel will be rewarded with an additional £5 bonus airtime credit on top of their current £5 bonus credit reward (£10 bonus credit in total).

£5 credit will be granted immediately upon activation and a second £5 credit will be granted within 72 hours of activation.

New members must activate an eligible sim between 00.00 Thursday 22nd June and 23.59 Monday 31st July in order to be eligible for the additional £5 bonus credit.

Standard member get member terms and super recruiter terms apply

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Samsung Gear Fit2 promotion - June 2017

Subject to availability. Offer ends 23:59 on 30.06.17. Credit check may be required. Promoter of free Gear Fit2 is Samsung Electronics (UK) Limited – claim free Samsung Gear Fit2 and see full promotion terms at http://www.samsung.com/uk/offer/freefit2/

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Share the Love (MGM) Double Payback points promotion - May 2017

Double Payback points apply to Share the Love (MGM) activations between 00:00 on Thursday 20th April 2017 and 23:59 31st of May 2017. Payback to be used in accordance with standard MGM and Payback terms.

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£10 free credit on all marketplace phones - April 2017

  1. Receive £10 credit to your giffgaff SIM card when you purchase an Eligible Device from the start to the end of the promotion from the giffgaff marketplace website.
  2. Credit will be applied to active giffgaff accounts. An active account is defined as an account where the SIM card has been successfully activated and a mobile number assigned and where there are no closures either final or pending, e.g. transferring your number to another network.
  3. Credit will not be applied where the device has been returned to giffgaff.
  4. Credit will be applied automatically to the associated giffgaff account once 16 calendar days has passed. Credit may take up to 48 hours from day 16 to fully reflect on the giffgaff account.
  5. Eligible devices for this promotion will be all marketplace phones.
  6. giffgaff reserves the right to withdraw or amend this offer at any time.
  7. This offer cannot be redeemed for cash or alternatives and cannot be used in conjunction with another offer.
  8. This offer cannot be used in conjunction with any other offer EXCEPT THAT it may be used in goodybag redemption through the credit exchange steps. More information on how to do this can be found via this link
  9. This offer is subject to availability and while stocks last.
  10. This offer is governed by English Law and is subject to the exclusive jurisdiction of the English courts.
  11. Promoter: giffgaff, a wholly owned subsidiary of Telefónica UK Limited, 260 Bath Road, Slough, Berkshire, SL1 4DX (“O2”) or (“Us”)

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£10 free credit on all marketplace phones - January 2017

  1. Receive £10 credit to your giffgaff SIM card when you purchase an Eligible Device from 08:00 25th January 2017 to the end of the promotion from the giffgaff marketplace website.
  2. Credit will be applied to active giffgaff accounts. An active account is defined as an account where the SIM card has been successfully activated and a mobile number assigned and where there are no closures either final or pending, e.g. transferring your number to another network.
  3. Credit will not be applied where the device has been returned to giffgaff.
  4. Credit will be applied automatically to the associated giffgaff account once 16 calendar days has passed. Credit may take up to 48 hours from day 16 to fully reflect on the giffgaff account.
  5. Eligible devices for this promotion will be:
    • Apple iPhone 5 Pre-owned (all sizes, all colours, all conditions);
    • Apple iPhone 5C Pre-owned (all sizes, all colours, all conditions);
    • Apple iPhone 5S Pre-owned (all sizes, all colours, all conditions);
    • Apple iPhone 6 Pre-owned (all sizes, all colours, all conditions);
    • Apple iPhone 6 Plus Pre-owned (all sizes, all colours, all conditions);
    • Apple iPhone 6S Pre-owned (all sizes, all colours, all conditions);
    • Apple iPhone 6S Plus Pre-owned (all sizes, all colours, all conditions);
    • Sony Xperia Z3 Compact Pre-owned (all sizes, all colours, all conditions);
    • Sony Xperia Z3 Pre-owned (all sizes, all colours, all conditions);
    • HTC One M8 Pre-owned (all sizes, all colours, all conditions);
    • Samsung Galaxy S6 Pre-owned (all sizes, all colours, all conditions);
    • Samsung Galaxy S6 edge Pre-owned (all sizes, all colours, all conditions)
  6. giffgaff reserves the right to withdraw or amend this offer at any time.
  7. This offer cannot be redeemed for cash or alternatives and cannot be used in conjunction with another offer.
  8. This offer cannot be used in conjunction with any other offer EXCEPT THAT it may be used in goodybag redemption through the credit exchange steps. More information on how to do this can be found via this link
  9. This offer is subject to availability and while stocks last.
  10. This offer is governed by English Law and is subject to the exclusive jurisdiction of the English courts.
  11. Promoter: giffgaff, a wholly owned subsidiary of Telefónica UK Limited, 260 Bath Road, Slough, Berkshire, SL1 4DX (“O2”) or (“Us”)

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Handset Trade-in Survey/Competition - January 2017

Competition Rules

  1. By submitting your survey answers, you agree to be bound by the following terms and conditions.
  2. You can enter if you're 16 or over and a UK resident (but not if you're a giffgaff employee, one of their family, or connected in any other way with this Competition, so hard cheese). You will need to access the internet for your entry to be eligible. Obviously, third party entries, bulk entries or entries submitted by agents are off limits. We (giffgaff) reserve the right to check all entrants are actually eligible, and we reserve the right to require such information as we consider reasonably necessary in order to do that. If we're not satisfied, you might not get your prize.
  3. Entering's a piece of cake. Simply fill out the survey and a winner plus 2 runners up will be randomly drawn from all unique entries. Survey will close on Wednesday 1st February 2017.
  4. You will only be allowed to enter once.
  5. We can and will reject any entry, and/or disqualify any winner or entrant, if we think that the entry is defamatory, indecent or violates or infringes any third party's rights. giffgaff will not accept responsibility for competition entries that are lost, mislaid, damaged or delayed in transit, regardless of cause, including, for example, as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.
  6. Winners selected by a random draw. The judges’ decision is final and no correspondence will be entered into regarding this decision. Winners will be selected after 5pm on 1st February 2017. The prize will be sent by royal mail to UK addresses only.
  7. We'll let you know who’s won by email by 2nd February 2017. If you are a competition winner, you agree that giffgaff may use your survey answers and will email you if you win.
  8. We're not responsible if you can't take up the prize.
  9. We're not responsible for any entries that go astray. Ditto for acceptances or other documents or communications related to the prize, or, indeed, the prize itself.
  10. If you enter, you agree to your name being made publicly available if you win.
  11. In the event of fraud, abuse, and/or an error affecting the proper operation of this Competition, we reserve the right to end or suspend the Competition; amend these terms & conditions; declare void the notification of winner(s); and/or to allocate the prize by conducting a simple draw from all entrants.
  12. If any provision of these terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.
  13. Our decision is final and no correspondence will be entered into.
  14. We reserve the right to suspend, cancel or amend the promotion and/or review and revise these terms and conditions at any time without giving prior notice and by continuing to take part in the promotion subsequent to any revision of these terms and conditions, entrants shall be deemed to have agreed to any such new or amended terms.
  15. This promotion is governed by English Law and is subject to the exclusive jurisdiction of the English courts.
  16. The promoter of this competition is giffgaff (that's us), Hertz House, 11 Vine Street, Uxbridge, UB8 1QE
  17. For any more information about us, visit our website.

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Samsung Gear Fit2 promotion - January 2017

Subject to availability. Offer ends 23:59 on 28.02.17. Credit check may be required. Promoter of free GearFit 2 is Samsung Electronics (UK) Limited – claim free Samsung Gearfit 2 and see full promotion terms at www.samsung.com/uk/offer/freegearfit2

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Share the Love (MGM) Double Payback points promotion - January 2017

Double Payback points apply to Share the Love (MGM) activations between 00:00 on Thursday 5th January 2017 and 23:59 31st of January 2017. Payback to be used in accordance with standard MGM and Payback terms.

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2016 - promotions

From time to time we may invite you to take up offers, additional services or promotions. Those offers, additional services, or promotions may have additional terms and conditions. Here is a list of promotions that we ran during 2016

December 2016 - Missing phones campaign

  1. By submitting your entry, you agree to be bound by the following terms and conditions.
  2. You can enter if you're 16 or over and a UK resident (but not if you're a giffgaff employee, one of their family, or connected in any other way with this Competition, so hard cheese). You will need to access the internet for your entry to be eligible. Obviously, third party entries, bulk entries or entries submitted by agents are off limits. We (giffgaff) reserve the right to check all entrants are actually eligible, and we reserve the right to require such information as we consider reasonably necessary in order to do that. If we're not satisfied, you might not get your prize.
  3. Entering's a piece of cake. Simply enter your 3 word guess with your name and email address before 5pm on 23rd December 2016. The competition will end at 5pm on 23rd December 2016.
  4. You will only be allowed to enter once per clue, but there will be 5 clues.
  5. We can and will reject any entry, and/or disqualify any winner or entrant, if we think that the entry is defamatory, indecent or violates or infringes any third party's rights. giffgaff will not accept responsibility for competition entries that are lost, mislaid, damaged or delayed in transit, regardless of cause, including, for example, as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.
  6. Winners selected by a random draw. The judges’ decision is final and no correspondence will be entered into regarding this decision. Winners will be selected after 5pm on 24th December 2016. The prize will be sent by royal mail to UK addresses only.
  7. We'll let you know who’s won by email by 31st December 2016. If you are a competition winner, you agree that giffgaff may use your survey answers and will email you if you win.
  8. We're not responsible if you can't take up the prize.
  9. We're not responsible for any entries that go astray. Ditto for acceptances or other documents or communications related to the prize, or, indeed, the prize itself.
  10. If you enter, you agree to your name being made publicly available if you win.
  11. In the event of fraud, abuse, and/or an error affecting the proper operation of this Competition, we reserve the right to end or suspend the Competition; amend these terms & conditions; declare void the notification of winner(s); and/or to allocate the prize by conducting a simple draw from all entrants.
  12. If any provision of these terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.
  13. Our decision is final and no correspondence will be entered into.
  14. We reserve the right to suspend, cancel or amend the promotion and/or review and revise these terms and conditions at any time without giving prior notice and by continuing to take part in the promotion subsequent to any revision of these terms and conditions, entrants shall be deemed to have agreed to any such new or amended terms.
  15. This promotion is governed by English Law and is subject to the exclusive jurisdiction of the English courts.
  16. The promoter of this competition is giffgaff (that's us), Hertz House, 11 Vine Street, Uxbridge, UB8 1QE
  17. For any more information about us, visit our website.

December 2016 - £10 free credit on all marketplace phones

  1. Receive £10 credit to your giffgaff SIM card when you purchase an Eligible Device between 08:00 30th November 2016 and 23:59 31st December 2016 from the giffgaff Marketplace website.
  2. Credit will be applied to active giffgaff accounts. An active account is defined as an account where the SIM card has been successfully activated and a mobile number assigned and where there are no closures either final or pending, e.g. transferring your number to another network.
  3. Credit will not be applied where the device has been returned to giffgaff.
  4. Credit will be applied automatically to the associated giffgaff account once 16 calendar days has passed. Credit may take up to 48 hours from day 16 to fully reflect on the giffgaff account.
  5. Eligible devices for this promotion will be:
    • Apple iPhone 5 Pre-owned (all sizes, all colours, all conditions);
    • Apple iPhone 5C Pre-owned (all sizes, all colours, all conditions);
    • Apple iPhone 5S Pre-owned (all sizes, all colours, all conditions);
    • Apple iPhone 6 Pre-owned (all sizes, all colours, all conditions);
    • Apple iPhone 6 Plus Pre-owned (all sizes, all colours, all conditions);
    • Apple iPhone 6S Pre-owned (all sizes, all colours, all conditions);
    • Apple iPhone 6S Plus Pre-owned (all sizes, all colours, all conditions);
    • Sony Xperia Z3 Compact Pre-owned (all sizes, all colours, all conditions);
    • Sony Xperia Z3 Pre-owned (all sizes, all colours, all conditions);
    • HTC One M8 Pre-owned (all sizes, all colours, all conditions);
    • Samsung Galaxy S6 Pre-owned (all sizes, all colours, all conditions);
    • Samsung Galaxy S6 edge Pre-owned (all sizes, all colours, all conditions)
  6. giffgaff reserves the right to withdraw or amend this offer at any time.
  7. This offer cannot be redeemed for cash or alternatives and cannot be used in conjunction with another offer.
  8. This offer cannot be used in conjunction with any other offer EXCEPT THAT it may be used in goodybag redemption through the credit exchange steps. More information on how to do this can be found via this link
  9. This offer is subject to availability and while stocks last.
  10. This offer is governed by English Law and is subject to the exclusive jurisdiction of the English courts.
  11. Promoter: giffgaff, a wholly owned subsidiary of Telefónica UK Limited, 260 Bath Road, Slough, Berkshire, SL1 4DX (“O2”) or (“Us”)

November 2016 - Black Friday

  1. ‘Save between £20 and £100 off the price on Eligible Devices while stocks last between 08:00 on 24th November 2016 and 23:59 30th November 2016.’
  2. Saving will be deducted from the price before purchase.
  3. Eligible Devices for this promotion will be:
    • Samsung Galaxy S7, save £50.
    • Samsung Galaxy S7 edge, save £40.
    • Sony Xperia XA Ultra, save £50.
    • Sony Xperia E5, save £40.
    • Sony Xperia Z5 Premium, save £100.
    • Sony Xperia X Compact, save £50.
    • Sony Xperia XA, save £20.
    • LG G5, save £50.00.
    • iPhone 6S 32GB and 128GB, save £20.
    • Huawei P9 Lite, save £20.
  4. Prices based on giffgaff standard pricing for the period from [20/10/2016 ] to [23/11/2016 ].
  5. Discount is deducted from the handset price and have no effect on airtime tariffs.
  6. Discounts will affect the SIM free price only. SIM free price is determined as payment in full to giffgaff before receiving the handset. Payment in full does not include loan repayments whether this is early or in accordance to the time specified on the loan agreement.
  7. giffgaff reserves the right to withdraw or amend this offer at any time.
  8. This offer cannot be redeemed for cash or other alternatives and may not be used in conjunction with another offer.
  9. This offer is subject to availability and while stocks last.
  10. This offer is governed by English Law and is subject to the exclusive jurisdiction of the English courts.

July 2016 - Marketplace introductory offer

Members (Customers) who purchase any of the following pre-owned devices (each an “Eligible Device”):

  • Apple iPhone 5S Pre-owned (all sizes, all colours, all conditions);
  • Apple iPhone 6 Plus Pre-owned (all sizes, all colours, all conditions);
  • Apple iPhone 5C Pre-owned (all sizes, all colours, all conditions);
  • Apple iPhone 6 Plus Pre-owned (all sizes, all colours, all conditions);
  • Sony Xperia Z3 Compact Pre-owned (all sizes, all colours, all conditions);
  • Sony Xperia Z3 Pre-owned (all sizes, all colours, all conditions);
  • HTC One M8 Pre-owned (all sizes, all colours, all conditions);
  • Samsung Galaxy S5 Pre-owned (all sizes, all colours, all conditions);
  • Samsung Galaxy S4 Mini Pre-owned (all sizes, all colours, all conditions),

between 8am Wednesday 13 July 2016 and 11.59pm Tuesday 2 August 2016 will get £20 off the normal price of the Eligible Device as an Introductory Offer (the “Discount”).

Introductory Offer available while stocks last. For the avoidance of doubt, the Offer only includes the Discount and there will be no cash or other alternatives and this Offer cannot be used in conjunction with any other Offer. If any provision of these promotional terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid. The Offer is governed by English Law and is subject to the exclusive jurisdiction of the English courts.

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July 2016 - Samsung Powerbank

Any Members (Customers) who purchase any of the following devices (each an “Eligible Device”):

Between 8am Thursday 23 June 2016 and 11.59pm Wednesday 6 July 2016 will get a 10,000 mAh power bank worth RRP £29.99 (the “Promotion”). Offer available while stocks last.

For the avoidance of doubt, the Offer only includes the Promotion and there will be no cash or other alternatives and this Offer cannot be used in conjunction with any other Offer. If any provision of these promotional terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid. The Offer is governed by English Law and is subject to the exclusive jurisdiction of the English courts.

Redemption option:
14 days after a Member has purchased and kept the handset, giffgaff will email the Member a unique voucher code. The Member can then redeem their voucher code to claim a free power bank from https://phonegoodies.co.uk/kit_essentials_powerbank. Voucher codes for this promotion will be valid until 1st October, thereafter Members will no longer be able to claim their free power bank. giffgaff terms page is: https://www.giffgaff.com/terms All phone purchases are subject to giffgaff devices orders terms and conditions

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