Skip to content

Cancellation Rights

Your right to cancel

      1. Subject to Clause 2 below, you are entitled to cancel your acceptance of these Terms and Conditions at any time up to 14 days after placing your order for the Service (the “Cooling-Off Period”), provided that you cancel in accordance with our cancellation policy or notify us in writing to Member Services. This does not affect your statutory rights.
      2. Please note that by using your activated SIM Card you will be deemed to have accepted these Terms and Conditions. You agree that the Service may start before the end of the Cooling-Off Period. If you have used airtime credit or Bundle prior to cancellation you will not be refunded the used airtime credit or such proportion of the Bundle that you have used as calculated by us.

Our rights to bar or disconnect your SIM Card

    1. Your SIM Card will be disconnected unless, at least once every six months, your Account is used to:
        1. make at least one call, SMS or MMS to another number (not including calls to emergency services or Member Services);
        2. make at least one connection to the Internet;
        3. make at least one airtime credit or Bundle purchase
    2. If your SIM Card is disconnected, you will lose any remaining credit or Bundle balance on your Account. giffgaff recycles numbers and we will not be able to reconnect once a number is disconnected and recycled. giffgaff may reconnect you if any disconnection was due to our negligence.