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Return policy

Once you receive a giffgaff SIM, you'll need to activate it on so we can register it on the network. To do this, you'll need to top up your giffgaff account and confirm you want us to start providing you with our services immediately following activation.

From the moment you activate your SIM, you have 14 days to try out our service and let us know if you want to cancel your registration to giffgaff. This is called the cancellation period.

You can cancel your order by contacting us.

Provided your cancellation request is sent during the cancellation period, giffgaff will refund you as follows:

  • If you purchased credits, we will reimburse the remainder (i.e. your current balance).
  • If you purchased a goodybag, you will be refunded in proportion to the amount of the goodybag you have not used. A completely unused goodybag will be refunded in full.

Any refund will be made to the same means of payment you used during the activation of your SIM card. If you used a voucher during this operation, we will send you separate instructions for the refund. We will initiate the refund within 14 days of receiving your request for cancelling your order. Please allow for 3 to 5 business days for the funds to reach your bank account.

Please note that your giffgaff account will be closed ahead of the refund. If you wish to transfer your giffgaff number, you will need to ask for a PAC code. PAC codes are valid for 30 days.

You can also cancel your order during the cancellation period by completing the cancellation form and sending it back to us.