Unlocking with T-Mobile
Are T-Mobile phones unlocked?
Pay monthly and pay as you go T-Mobile phones are locked to its network.
How to unlock a phone with T-Mobile?
You can call 150 if you have an T-Mobile number to arrange the unlock or you can fill a form online to get the unlock arranged.
Is there a charge to unlock a phone? Does a time limit apply?
It’s free to unlock your T-Mobile phone once you are on pay as you go or out of contract. This only applies to consumer customers.
If you are in contract or a small Business customer the charge to unlock your device will be £8.99. You can only unlock a pay monthly phone if you've had your contract for 6 months or more, but pay as you go or SIM only devices can be unlocked straight away.
If you’re on pay monthly and you've bought a second-hand device, you won’t be able to unlock the device using the online form.
How long does it take?
It will take up to 10 days to unlock the device after the request has been submitted.