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What's Payback?

It's simple. Recommend giffgaff to your friends and family or help your fellow members in our forums and we'll give you Payback points twice a year. Here are a few ways to earn points:

  • Send SIMs to your friends to earn 500 points for every activated SIM
  • Share your personalised SIM order page to earn 500 points for every activated SIM ordered from you.
  • Recommend friends with your member name when they order a SIM to earn 200 points
  • Help out giffgaff members in our forum. Points are added to your "My Payback" widget around the 5th business day of every following month.

Our Payback currency is pennies (1 point = 1 penny).

We collect all the points you earn and send monthly email statements. Twice a year (June and December) choose how to use your points:

  • Cashback via PayPal (only eligible if you've earned more than 1,000 points)
  • airtime credit for your mobile
  • Donate it to charity selected by our members

To be eligible for Payback you must have an active giffgaff SIM, used your phone within 3 months before 31st MAY 2016, own a positive Payback points balance and have upheld our Terms and Conditions.


Making your choice

  • If you decide to redeem your Payback points as cash you will need to add your PayPal email address (for your active PayPal account) via the Payback widget. You can only select cash if you've earned more than 1,000 points.
  • If you want to donate your Payback to charity, we'll make sure it goes to the charity chosen by our members and we'll match the total amount donated by all giffgaff members - pound for pound.
  • If you redeem your Payback for airtime credit, your points will be added to your account balance as airtime credit.

June Payback

Expected dates for the next Payback period (earned between 01 DECEMBER 2015 - 31 MAY 2016):

  • 31st MAY - Payback period ends
  • Early JUNE - Payback points statement sent
  • Early JUNE - airtime credit Payback processed
    If you selected this option before early JUNE we will include you in an early Payback.
  • Early JUNE - Payback selection closes
    Select cashback, airtime credit or donate to charity through My Payback.
  • Early-mid JUNE - remaining Payback begins to be processed
    Please note different Payback options may be processed at different times.


FAQs

You can select your Payback option up until early June 2016. Earning Payback points is continuous, but only the ones collected before 11:59pm 31st May 2016 will be paid in the June 2016 Payback.

Setting up relationships with all the UK's banks is too expensive and too time consuming for a low cost business like giffgaff.

Offering this would create too much complexity for our small team to implement. We recommend selecting the cashback option then use your extra pounds as you see fit.

If you haven't made a choice by the cut-off point in early June 2016, your Payback points will be rolled over to the next Payback period. They cannot, however, be rolled over to a second Payback period.

We will send you a statement in early June 2016. You will also be able to see your points on the site on or around the same date.

If you have questions about your individual statement, ask one of our agents. All general Payback queries can be answered in our forum.

If you don't select your Payback option, points will roll over to the next Payback period. They cannot, however, be rolled over to a second Payback period.

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