Fair use guidelines

Roaming in the EU and selected destinations

giffgaff goodybag and pay as you go

All our giffgaff members have certain usage obligations which we ask that they consider as part of use of our Service in relation to our EU and selected destinations roaming. Generally speaking these obligations require your use of our services to be for private, personal, and non-commercial purposes as we mention in our Terms and Conditions, but also extend to how you use roaming abroad.

The goodybag and Pay As You Go Service Terms can be found here.

This Fair Usage Guidelines explains your usage obligations when roaming in the EU and selected destinations, how to avoid breaching these obligations and what will happen if your usage breaches these obligations and falls outside this Fair Usage Guidelines.

Your obligations

You may only use our services in the EU and selected destinations (excluding the UK) for periodic travel, like holidays or short breaks. If you’re not genuinely using our services for periodic travel we may have to charge you for, or suspend you from, using our services in the EU and selected destinations (excluding the UK). If you’re on our Always On goodybag, your data usage may also be limited in the EU and selected destinations (excluding the UK) at a lower level than your data allowance in the UK. Once you go over this limit you’ll be charged. For these limits and charges please see our roaming page.

You must not engage in the organised, fraudulent resale of our services. If we reasonably suspect you to be doing so, we reserve the right to take appropriate action to stop such resale.

What to avoid: Using our services for the first time outside of the UK, using a large volume of your allowance (be that text, calls or data) in the EU and selected destinations (excluding the UK), or using our services within the EU and selected destinations (excluding the UK) for prolonged periods which don’t follow reasonable consumer holiday and travel patterns and behaviour. If you use our services outside the UK in the EU and selected destinations for 60 or more days in any four month period this is likely to be deemed to be an unfair use of our services.

Please remember that this isn’t an exhaustive list of how you could be breaching our Fair Usage Guidelines. Other activities which we reasonably believe to be outside of legitimate consumer use may also be subject to the terms in this Fair Usage Guidelines.

What happens if your usage falls outside this Fair Usage Guidelines?

Calls and texts: If we reasonably suspect you're not acting in accordance with this policy, we reserve the right to impose further charges or disconnect your SIM card or your goodybag at any time, having attempted to contact you first. Data use: With our Always On goodybag, when you use a lot of data, it slows things down for everyone. So to keep things fair, we keep an eye on how much data you, and all our members, are using. When travelling in the EU and selected destinations with our Always On goodybag, once you have used over 20 GB of data, your speed will be reduced to 384kbps between 8am and midnight GMT and you will be charged 0.6p per MB for the remainder of your goodybag. Information about traffic shaping and throttling can be found in our Traffic Management Key Facts Indicator.